I think you should reconsider mentioning legal action. As soon as you do, they may need to stop helping you, and might refer you to council. Do what you can t

I think you should reconsider mentioning legal action. As soon as you do, they may need to stop helping you, and might refer you to council. Do what you can to resolve the matter, if you want to file in small claims do it, but warning/threatening them ahead of time is not helpful.