Anecdotally, I've had several good experiences with Apple support and no bad ones. The one bad experience I had wasn't supports fault (there was a bug where if

Anecdotally, I've had several good experiences with Apple support and no bad ones. The one bad experience I had wasn't supports fault (there was a bug where if you tried to use a Time Machine backup on a Airport to restore onto a new machine it would sometimes backup the new machine instead and wipe out your backup) and even then they admitted it was a bug and not user error immediately.