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I don't care if it is a prevalent ideology. If the ideology calls for providing poor service to the customer, somebody will find a way to provide better service
by onetimeuse92304 3y ago
I don't care if it is a prevalent ideology. If the ideology calls for providing poor service to the customer, somebody will find a way to provide better service and will boot you out of the market entirely.
Getting your company disrupted or getting your market share diminished is extremely expensive and this is my understanding of what Jacques meant.
- TeMPOraL 3y agoThat sounds nice but I don't think it actually happens. Shittier but cheaper service seems to always fare better than the better but more expensive one.
- onetimeuse92304 3y agoFully disagree, and especially with "always". Fortunately, it is trivial to show it is false. What kind of shiny rectangle do you have in your pocket. Is it the cheapest option? Which company in that market makes the most expensive product? Which company in the market fares best? And Cisco itself, for decades, was not only the most expensive network equipment in multiple markets but also bringing highest margins and biggest bucks.