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That sounds terrible. In Australia at least I’d feel confident that getting in contact with the ACCC (govt consumer protection agency) would at least get that
by andyferris 3y ago
That sounds terrible.
In Australia at least I’d feel confident that getting in contact with the ACCC (govt consumer protection agency) would at least get that (eventually) resolved (new AirPods).
A software bug that bricks a new device is definitely a defect of workmanship and warranted for the expected life of the device.
- averageRoyalty 3y agoEven threatening Apple with the ACCC is almost always enough to get a full repair or replace. ACCC policy is very clear and strict. If you have to go speak to the ACCC, Apple have likely already broken the law. https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel https://www.accc.gov.au/consumers/problem-with-a-product-or-...