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I left the Apple Store worse off than when I arrived. They have a bug in their software when you add a replacement AirPod that makes them unable to reconnect (t

I left the Apple Store worse off than when I arrived. They have a bug in their software when you add a replacement AirPod that makes them unable to reconnect (the case, in my situation). They then pass the pain of that bug in their software to the consumer.

HenryBemis 3y ago
"It's not a bug, it's a feature". I am sure/I hope that with some more patience and visits to an apple store you will be able to resolve that. (written by someone who quit the Apple garden when the batterygate happened)
anakaine 3y ago
Did you get back on to the store and seek resolution? If you're coming back in with the same serials they tried to fix earlier they will have a record of it.
- ajdude 3y ago
  According to op's comment in another thread [1] > I brought it back to Apple after lots of phone calls and troubleshooting and Apple has now told me that something must have gotten messed up with the software. I am able to buy a new pair of AirPods if I would like to, or I can spend $250 for them to diagnose the issue (the price of a new set of AirPods). [1] https://news.ycombinator.com/item?id=37866470 https://news.ycombinator.com/item?id=37866470
  - Fnoord 3y ago
    Not allowed in EU. Software bugs shouldn't render such devices unusable. See my other comment. Tho I just read it concerns someone in Denver, Colorado. Who previously worked at Apple.
  - anakaine 3y ago
    That hardly seems like OPs issue
MawKKe 3y ago
see my question in the other post https://news.ycombinator.com/item?id=37867368 https://news.ycombinator.com/item?id=37867368