3 ms·
It is worse than providing a slightly non-compliant response in an (illegal) attempt to streamline their efforts. E.g., my first CCPA request to LexisNexis res
by sillystuff 3y ago
It is worse than providing a slightly non-compliant response in an (illegal) attempt to streamline their efforts. E.g., my first CCPA request to LexisNexis resulted in nothing. I had to contact their legal department to get them to comply. Their process works now.
A lot of companies that do comply, do so obviously begrudgingly. E.g., they will make you repeatedly fill out a long web form for each right you wish to exercise under the CCPA, instead of allowing you to just enter e.g., your identifying information once, and just check off each right you wish to exercise. It is malicious compliance.
Serius XM's CCPA web form, in addition to malicious design, was broken-- it simply did not work, and the number they listed to call _for CCPA requests_ turned out to be a general support number where none of the Indian call center folks even knew what a CCPA request was*.
*SeriusXM account was created by the dealer when purchasing a new car against my explicit request for them to not register me for any of the introductory "free" accounts listed as perks for the vehicle. SeriusXM (among other things) collects and sells your GPS location data-- a streaming service has no legitimate reason to collect your GPS location. I suspect they also pay dealerships a commission for signups, as the dealer had to go to extra effort to ignore my request.