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I don’t know how frequently those things happened. But I had the zipper break on my duffel bag after about 5 years and they told me they wouldn’t help. This wa
by prepend 3y ago
I don’t know how frequently those things happened.
But I had the zipper break on my duffel bag after about 5 years and they told me they wouldn’t help. This wasn’t a crazy drop or mishandled, it was just some defect that caused the zipper to pop off one side when it shouldn’t.
I’m never buying anything from their line again. Had I gotten a Patagonia duffel, they would fix a zipper decades later.
- NegativeK 3y agoI blew out a shoulder strap in a Patagonia bag because I loaded it down with _way_ too much gear. A store of theirs sent it in to repair, and the repair person told me to pick a size of the new model because they couldn't repair the damage I caused. All shipping was covered by Patagonia. Patagonia is drastically more expensive than REI gear, but included in the higher quality is a better return/repair policy and ethical manufacturing standards. REI is competing on price, not those standards.