Ah you're right, it was just reopened. > Their worst sin remains how many people are subjected to an out of the box install compared to one that is setup to yo

Ah you're right, it was just reopened. > Their worst sin remains how many people are subjected to an out of the box install compared to one that is setup to your processes. Tweaking it makes such a difference. This is true, I hated out of the box Jira, and I tolerated it after I tweaked it for our org. Honestly, it probably shouldn't even work out of the box. It should just start with a single ticket that describes how to configure it, that you can't close until you configure some ways to close tickets.