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Older plans (pre-2022) should be under the "Un-Contract": https://www.t-mobile.com/news/press/uncontract-carrier-freedom https://www.t-mobile.com/news/press/unc

Older plans (pre-2022) should be under the "Un-Contract": https://www.t-mobile.com/news/press/uncontract-carrier-freedom https://www.t-mobile.com/news/press/uncontract-carrier-freed... Notably "By contrast, the Un-contract is all give, no take. You can keep your existing Simple Choice plan and we won’t raise your rates. As part of this commitment, customers on existing Simple Choice promotional plans − like the Un-carrier’s ultra-popular 4 lines for $100 with up to 10 GB of 4G LTE data − can keep them for as long as they’re T-Mobile customers." Seems like a shut-and-close case for a class action lawsuit. Whoever made the decision to push ahead with this seems to have missed some internal due diligence - or there's some tiny legal footnotes I'm missing.

toomuchtodo 3y ago
T-Mobile forces customers into arbitration unless you've opted out. Probably straightforward to arbitrate based on terms, but I recommend filing an FCC complaint. Regulators light a fire. https://consumercomplaints.fcc.gov/hc/en-us https://consumercomplaints.fcc.gov/hc/en-us Go to Phone > Billing (or go directly from here) https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 https://consumercomplaints.fcc.gov/hc/en-us/articles/3600012... Phone Issues: Advertised Rate Text box content: T-Mobile is forcing me to upgrade my mobile plan even though I signed up with their advertised Price-Lock https://www.t-mobile.com/support/account/price- lock There is no option to opt-out as of $today's_date. This is a violation of my contract, and they are relying on the fact that most consumers do not have enough knowledge/time to call in and argue with customer representatives for hours. https://www.fiercewireless.com/wireless/t-mobile-will-migrate- customers-higher-cost-plans T-Mobile is also forcing customers who want to opt out and keep to their current contracted plan to listen to an unsolicited sales pitch -- this may violate telephone advertisement and spamming laws. While the company claims that customers can opt out, multiple customers have. reported that phone reps refuse to allow opt-out when they call, which is in general disingenuous behaviors. I believe that the FCC should force T-Mobile to provide this option through email or an online menu. FTC complaint can be made here: https://reportfraud.ftc.gov/ https://reportfraud.ftc.gov/
- JumpCrisscross 3y ago
  > T-Mobile forces customers into arbitration unless you've opted out. Probably straightforward to arbitrate based on terms, but I recommend filing an FCC complaint. Regulators light a fire File an arbitration claim [1]. Complain to the FCC, and copy the FTC [2] as well as your state consumer affairs regulator [3]. (Ideally, send letters via mail.) [1] https://apps.adr.org/SimpleFile/faces/SimpleFile.jsf https://apps.adr.org/SimpleFile/faces/SimpleFile.jsf [2] https://www.ftc.gov/media/71268 https://www.ftc.gov/media/71268 [3] https://www.usa.gov/state-consumer https://www.usa.gov/state-consumer
- afavour 3y ago
  > There is no option to opt-out as of $today's_date There actually is: > Customers can opt out by contacting support after October 17th https://www.reddit.com/r/tmobile/comments/174uelk/megathread_forced_plan_migration_for_older_plans/ https://www.reddit.com/r/tmobile/comments/174uelk/megathread... I wonder if this is part of their anticipated legal defense. Oh, you can opt out! No problem! The fact that 90% of customers won't know that fact isn't our fault...
- Mountain_Skies 3y ago
  Arbitration is turning into a horror movie for many of these large companies. They thought it was a way to cut the cost of consumer litigation and get disputes settled in an environment that tends to be more corporate friendly. But that only worked when there were just a few claims against the company at a time. Once they started engaging in behavior that caused larger numbers of customers to want to sue, the arbitration fees, which are paid by the corporation, started adding up rapidly and made the entire thing far less attractive than a class action lawsuit and whatever small number of customers that opt out of the class.

toomuchtodo 3y ago

T-Mobile forces customers into arbitration unless you've opted out. Probably straightforward to arbitrate based on terms, but I recommend filing an FCC complaint. Regulators light a fire. https://consumercomplaints.fcc.gov/hc/en-us https://consumercomplaints.fcc.gov/hc/en-us Go to Phone > Billing (or go directly from here) https://consumercomplaints.fcc.gov/hc/en-us/articles/360001201223 https://consumercomplaints.fcc.gov/hc/en-us/articles/3600012... Phone Issues: Advertised Rate Text box content: T-Mobile is forcing me to upgrade my mobile plan even though I signed up with their advertised Price-Lock https://www.t-mobile.com/support/account/price- lock There is no option to opt-out as of $today's_date. This is a violation of my contract, and they are relying on the fact that most consumers do not have enough knowledge/time to call in and argue with customer representatives for hours. https://www.fiercewireless.com/wireless/t-mobile-will-migrate- customers-higher-cost-plans T-Mobile is also forcing customers who want to opt out and keep to their current contracted plan to listen to an unsolicited sales pitch -- this may violate telephone advertisement and spamming laws. While the company claims that customers can opt out, multiple customers have. reported that phone reps refuse to allow opt-out when they call, which is in general disingenuous behaviors. I believe that the FCC should force T-Mobile to provide this option through email or an online menu. FTC complaint can be made here: https://reportfraud.ftc.gov/ https://reportfraud.ftc.gov/

JumpCrisscross 3y ago
> T-Mobile forces customers into arbitration unless you've opted out. Probably straightforward to arbitrate based on terms, but I recommend filing an FCC complaint. Regulators light a fire File an arbitration claim [1]. Complain to the FCC, and copy the FTC [2] as well as your state consumer affairs regulator [3]. (Ideally, send letters via mail.) [1] https://apps.adr.org/SimpleFile/faces/SimpleFile.jsf https://apps.adr.org/SimpleFile/faces/SimpleFile.jsf [2] https://www.ftc.gov/media/71268 https://www.ftc.gov/media/71268 [3] https://www.usa.gov/state-consumer https://www.usa.gov/state-consumer
afavour 3y ago
> There is no option to opt-out as of $today's_date There actually is: > Customers can opt out by contacting support after October 17th https://www.reddit.com/r/tmobile/comments/174uelk/megathread_forced_plan_migration_for_older_plans/ https://www.reddit.com/r/tmobile/comments/174uelk/megathread... I wonder if this is part of their anticipated legal defense. Oh, you can opt out! No problem! The fact that 90% of customers won't know that fact isn't our fault...
Mountain_Skies 3y ago
Arbitration is turning into a horror movie for many of these large companies. They thought it was a way to cut the cost of consumer litigation and get disputes settled in an environment that tends to be more corporate friendly. But that only worked when there were just a few claims against the company at a time. Once they started engaging in behavior that caused larger numbers of customers to want to sue, the arbitration fees, which are paid by the corporation, started adding up rapidly and made the entire thing far less attractive than a class action lawsuit and whatever small number of customers that opt out of the class.