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I've had issues like that before. The solution was to have a clear, documented process, and point them to that. I've learned to take issues like that in good f

I've had issues like that before. The solution was to have a clear, documented process, and point them to that. I've learned to take issues like that in good faith. Why are they raising an issue? Is the existing process not clear? Is there a deficiency in it? Is there a lack of reliability? If reasonable concerns are found, the process can change (and the documentation is to be updated).

ChrisMarshallNY 3y ago
> The solution was to have a clear, documented process, and point them to that. This has its own drawbacks. I worked for a company, in which Process Was God, and Thou Shalt Do Only That Which God Has Proclaimed Good. It worked most of the time, but made it very, very difficult to introduce flexibility and orthogonal approaches. There's really no way to duplicate the results of experienced, cohesive teams of high-functioning engineers, with process. We can get similar results, in many ways, but there's always a price to be paid. T. A. N. S. T. A. A. F. L.