Having users submit a bug by video is literally one of the biggest biggest cheat codes. Have been using it for a very long time (I still miss Jing!) There is

Having users submit a bug by video is literally one of the biggest biggest cheat codes. Have been using it for a very long time (I still miss Jing!) There is no emailing back and forth meaninglessly. The user just records and talks about what they want to do and what hats happening. The support side sees exactly how the user is doing it to make it instantaneous to replicate the issue. There is no need for the user to give detailed screenshots and type up a whole scenario.