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Who is asking for this? As Atlassian consolidates Loom into its platform, engineers will soon be able to visually log issues in Jira, leaders will use videos
by athorax 3y ago
Who is asking for this?
As Atlassian consolidates Loom into its platform, engineers will soon be able to visually log issues in Jira, leaders will use videos to connect with employees at scale, sales teams will send tailored video updates to clients, and HR teams will onboard new employees with personalized welcome videos
- the8472 3y ago> engineers will soon be able to visually log issues in Jira I already use windows game mode for screen captures. Why would I need a separate application for that?
- chrisandchris 3y agoGeneration TikTok?
- tekla 3y ago> personalized welcome videos Kill me please.
- threeseed 3y agoIf the alternative is going back into the office to watch it in person I will take the video.
- malermeister 3y agoat 2x speed while having the tab backgrounded
- s3r3nity 3y ago>engineers will soon be able to visually log issues in Jira I see this issue all the time in bug reports and it can be pretty helpful to see a short video on how to replicate the issue. Depending upon the type of user submitting those reports they are often _more_ helpful than straight text because I don't have to have as lengthy back-and-forth Q&A on getting more details.
- j45 3y agoThe free version of Jing used to have a 5 minute limit and it was the perfect constraint to ensure short or multiple videos
- bayindirh 3y agoWell, being able to screen record a reproduction of a bug is practical, and it's easy to do it in macOS or Linux, but I'm not sure about this on Windows. Maybe a unified tool with a better integration will allow better bug reports, but pep talks by management at scale? No, thanks.
- jahnu 3y agoIs it easy to do on macOS if system sound is needed to demonstrate the bug?
- bayindirh 3y agoThere are dummy drivers which bypass that limitation when required. I didn't install them, since I never needed sound to demonstrate something.
- jahnu 3y agoOk thanks. Still not as trivially easy as it should be then :(
- bayindirh 3y agoNo, it's very easy: https://existential.audio/blackhole/ https://existential.audio/blackhole/ Blackhole is Free and Open Source. Also, Rogue Amoeba has a product called "Loopback". It's not cheap, but it's another alternative: https://rogueamoeba.com/loopback/ https://rogueamoeba.com/loopback/
- jahnu 3y agoYeah I’m aware of Blackhole but honestly these sorts of hacks are fine for me a software engineer but not for regular users which is what trivially easy means to me. There is no good reason it’s not possible in Quicktime to record the system audio along with the screen.
- 3y ago
- blah_why_not 3y ago[flagged]
- cm2012 3y agoI know someone who just had an issue, they couldn't get any screen recorder through security. This is probably a good way around that.
- TheRealDunkirk 3y agoGood grief. If the age of YouTube has taught us anything, it's that creating good video of something takes a lot more skill than writing something decent about something. Trying to find the relevant issue in a bunch of unrelated info, within a long writeup, which a user necessarily edits, at least a little, by the nature of writing something out? Pretty easy. Trying to find it in a rambling, 15-minute video? Welp! Good luck, Jira people.
- butlike 3y agoThe best thing about video is it tethers me to the speed of the content the rambling, 15-minute video content creator mandated; not the speed I can peruse an article. Also the first person to invent Ctrl+F for video will be a billionaire.
- debugnik 3y ago> Also the first person to invent Ctrl+F for video will be a billionaire. At least YouTube (desktop web) lets you open the (often auto-generated) captions as a transcript on the side.
- ebiester 3y agoI don’t use loom, but I remember an interview with someone who had it in their workflow. Isn’t some of Loom’s appeal transcript and video search?
- j45 3y agoLook let’s you play back the video faster. Also has captioning, transcripts and summarization. For when a bug doesn’t seem possible, video remains invaluable.
- city17 3y agoNot quite Ctrl F, but Loom does use some AI magic to summarize videos and automatically add sections so you can skip to the interesting bits quickly. Only used it once recently, but it perfectly divided my video according to the 3 points I was addressing.
- fidotron 3y agoVideo is one of those things everyone thinks everyone else would want but when faced with using it themselves they find it violently annoying. i.e. ideal for enterprise sales. That said there is a niche of user testing video capture and so on, but that is not what this is.
- sb8244 3y agoI do all of these things with loom today and love it.
- dewey 3y agoI wish people would just record a video and showing what is causing them a problem. It's better than writing "I'm trying to do x and it doesn't work". At least on a video I can see the exact error message, the view they are on which browser they are using etc. You can condition people to give you all this information but it's an uphill battle, so I'd rather just get it myself from the source if possible. I feel like there's a misunderstanding here where people think engineers will now record videos instead of writing their usual issue description. This is clearly not the use case of Loom.
- j45 3y agoMy experience has been contrary to expecting developers to create videos (which is a good idea too). This approach of video first, and video tickets are prioritized has been my only approach for almost 15 years. It started with Jing from Techsmith that had one key feature like loom - record and auto upload to the cloud and put the URL into your clipboard ready to paste into an email. It’s surprising use of video in this way isn’t more ubiquitous. Loom might actually be able to do the very thing you are saying it can’t. They have a few AI features that seems to auto generate a title and summary recently.
- sebastiennight 3y agoJing was such a brilliant simple concept. For years I used to make it mandatory for my team to install it. I can't fathom how Techsmith couldn't make that work (although maybe it was just too competitive with Camtasia)... Loom is basically the same thing but limited to a Chrome extension? Or am I missing something?
- j45 3y agoJing is similar but loom does a lot more post processing and continues the expansion of the idea. I used to recommend to clients to pre-install the free Jing on all of their pcs, was awesome.
- Metus 3y agoI am still dreaming of something that would allow a user to file a ticket, have them record audio and video like loom to describe the issue and what they were trying to achieve, and then dump a screen record of the last minute before opening the ticket as well as as much info about the machine's state as possible. And/or maybe connecting to helpdesk with video directly. Existing software comes close but is not quite there yet.
- phero_cnstrcts 3y agoAnd yet they still haven’t implemented CD burning. >:-(
- dartos 3y agoManagers and leadership. Those are Atlssian’s customers.
- j45 3y agoHaving users submit a bug by video is literally one of the biggest biggest cheat codes. Have been using it for a very long time (I still miss Jing!) There is no emailing back and forth meaninglessly. The user just records and talks about what they want to do and what hats happening. The support side sees exactly how the user is doing it to make it instantaneous to replicate the issue. There is no need for the user to give detailed screenshots and type up a whole scenario.
- carstenhag 3y agoI would love to have this, as someone that has to use Jira. Instead we have to extensively talk to QA (not too bad) or BAs/POs (usually bad) to figure out what someone's problem is.
- theogravity 3y agoWe actually do some of that with Loom, mainly recording app bugs for others to repro, or demoing new features so code reviewers know how to test the feature. The videos are often short, less than 2 mins.