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> AWS support is so nice, you can't believe it. This! They even custom-coded their support portal better than those off-the-shelf vendor like Zendesk. I say th
by pirsquare 3y ago
> AWS support is so nice, you can't believe it.
This! They even custom-coded their support portal better than those off-the-shelf vendor like Zendesk. I say this as a Zendesk paying customer.
GCP on the other hand, is a F-tier in support. Almost feel like I need to beg them to get any level of help.
- mrtksn 3y agoA GCP issue was the only time I had a human contact with Google, they did well. However high scale low touch is in their DNA and you can tell it.
- cameronh90 3y agoAt one point, Google reached out to me to try and tempt us over from AWS. I had bad experiences with Google support in the past, but liked their AI stuff and was keen to give them another go. We booked a follow up call in the calendar, I spent good time preparing my notes and requirements for the meeting... and then nobody on their side showed up or contacted me again.
- Cthulhu_ 3y agoWouldn't Zendesk be one of those software things that has had too many features bolted on without oversight and/or a unified philosophy behind it? I'm of the opinion that focused products created by smaller teams are better.