Engineers as customers are either great ("hey, found a bug, <detailed report with suggested fix>") or terrible ("hey, found a bug, <long rant about how they cou

Engineers as customers are either great ("hey, found a bug, <detailed report with suggested fix>") or terrible ("hey, found a bug, <long rant about how they could have written this themselves and how terrible your developers are and how they are going to leave for competitor X and ...>").