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How in the world did you get someone from Google on the phone? That's unironically, by far the most impressive thing I've seen on HN so far.
by SteveNuts 3y ago
How in the world did you get someone from Google on the phone? That's unironically, by far the most impressive thing I've seen on HN so far.
- sofixa 3y agoIf you pay for a Google One subscription (which is basically paying for more Gmail/Drive storage), you get phone, chat and email support.
- qingcharles 3y agoI'm going to test the Google One support now on my (new) Google account to see if they'll help me get into my old Google account... wish me luck! "Thanks for contacting us! A Google expert will respond to you soon. For your reference, your case ID is 2-9118000034846."
- qingcharles 3y agoHere was the response: "You've said you have access to your email address, password and recovery email but you lost your phone number in a fire. Based on that, we currently don't have any other account recovery suggestions for you. We encourage you to try to recover your account at g.co/recover. There's no limit to the number of times you can attempt to recover your account. To increase your chances of successful recovery, you can: Try different variations of your answers. Try recovery from a device you previously used to sign in. If you still can’t recover your account, we recommend you set up a new account."
- qingcharles 3y agoI guess some law requires them to have phone support for data removal purposes. I found the phone number somewhere. Interestingly the guys on the phone have access to some sort of internal Google telephone directory so they'll give you the number to practically anything just to get the annoying British guy off the phone.