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This is good advice, but I can just feel the egregious hold times, insufferable IVR (our choices have changed!), and explaining the same thing to 5 different pe

This is good advice, but I can just feel the egregious hold times, insufferable IVR (our choices have changed!), and explaining the same thing to 5 different people until you get an answer that winds up being incorrect but good luck proving that in Small Claims because smartphones are very good at preventing you from recording conversations for your own records. I understand the reasons why we structure our world using adversarial systems but geez, sometimes it really shows.

mmh0000 3y ago
>"…because smartphones are very good at preventing you from recording conversations for your own records." If you don't want to deal with the plethora of scummy apps to record call, you can go old-fashion and buy a telephone pickup microphone[1] for $20. [1] https://www.amazon.com/Olympus-TP-8-Telephone-Pick-up-Microphone/dp/B007OXMHDE https://www.amazon.com/Olympus-TP-8-Telephone-Pick-up-Microp...