3 ms·

I don't see what changed at all. It still says 1 year for Apple's products (which Apple gave before) and 2 years for products sold by Apple (which is the law o

I don't see what changed at all. It still says 1 year for Apple's products (which Apple gave before) and 2 years for products sold by Apple (which is the law of land as it was yesterday).

kmfrk 15y ago
It's part a matter of semantics and part Apple who are dodging the law: Where I live, what the EU law provides is not called a "warranty"; we use another word. Here, warranties are optional and for the manufacturer; if you build sturdy products, you can have a life-time warranty programme, if you want to. The warranty applies to the manufacturer. What the EU provides is - in English - a "warranty" with a fixed period of, say, two years that applies to the seller of the product, not the manufacturer. As sellers, Apple have probably not wanted to comply with the two-year seller warranty, but the other part of the problem is that they have mislead consumers to believe that they were not covered by this protection for the full two years. And even if they are not the seller, the consumers purchasing Apple products would still be covered by the European warranty, albeit through the seller of the product, leaving little if any reason to get AppleCare. Take [this link](http://www.apple.com/support/products/ipad.html http://www.apple.com/support/products/ipad.html) for the iPad: Every iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee. This information is misleading according to EU consumer law. Apple has continually been sued in countries such as [Italy](http://www.bbc.com/news/technology-16339651 http://www.bbc.com/news/technology-16339651) for misleading customers, and I imagine that they've seen that their prospects of winning an appeal case are slim. In other words, what is new is probably that Apple have found out that they can no longer dodge European consumer laws without a litany of suits and bad PR, so now they're resorting to this statement.
- Retric 15y ago
  Applecare includes replacements for damaged devices. Accidentally drop your iPhone in some water and you don't have to spend 600$ replacing it. So, sure if your device is defective and the battery melts down in 13 months your covered, but I destroy way more than one cellphone every 12 years so it's well worth the 100$ IMO.
  - konstruktor 15y ago
    They are not selling Applecare plus in my EU home country yet, and it's not available for laptops anyway. Regular Applecare does not cover accidental damage.

I don't see what changed at all. It still says 1 year for Apple's products (which Apple gave before) and 2 years for products sold by Apple (which is the law of land as it was yesterday).

kmfrk 15y ago

It's part a matter of semantics and part Apple who are dodging the law: Where I live, what the EU law provides is not called a "warranty"; we use another word. Here, warranties are optional and for the manufacturer; if you build sturdy products, you can have a life-time warranty programme, if you want to. The warranty applies to the manufacturer. What the EU provides is - in English - a "warranty" with a fixed period of, say, two years that applies to the seller of the product, not the manufacturer. As sellers, Apple have probably not wanted to comply with the two-year seller warranty, but the other part of the problem is that they have mislead consumers to believe that they were not covered by this protection for the full two years. And even if they are not the seller, the consumers purchasing Apple products would still be covered by the European warranty, albeit through the seller of the product, leaving little if any reason to get AppleCare. Take [this link](http://www.apple.com/support/products/ipad.html http://www.apple.com/support/products/ipad.html) for the iPad: Every iPad comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPad extends your coverage to two years from the original purchase date of your iPad and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee. This information is misleading according to EU consumer law. Apple has continually been sued in countries such as [Italy](http://www.bbc.com/news/technology-16339651 http://www.bbc.com/news/technology-16339651) for misleading customers, and I imagine that they've seen that their prospects of winning an appeal case are slim. In other words, what is new is probably that Apple have found out that they can no longer dodge European consumer laws without a litany of suits and bad PR, so now they're resorting to this statement.

Retric 15y ago
Applecare includes replacements for damaged devices. Accidentally drop your iPhone in some water and you don't have to spend 600$ replacing it. So, sure if your device is defective and the battery melts down in 13 months your covered, but I destroy way more than one cellphone every 12 years so it's well worth the 100$ IMO.
- konstruktor 15y ago
  They are not selling Applecare plus in my EU home country yet, and it's not available for laptops anyway. Regular Applecare does not cover accidental damage.