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Don't put this in a special channel just for vendor incidents. Hopefully you have a channel for each vendor tool where you have a vendor representative present.
by sleepybrett 3y ago
Don't put this in a special channel just for vendor incidents. Hopefully you have a channel for each vendor tool where you have a vendor representative present. You put that bot in there. It's much more likely to be noticed and much less likely to be a channel that everyone ignores because it's SNR is to low.
- danielovichdk 3y ago"vendor representative" ? Internal or external contact ? Sounds like a good approach nonetheless
- sleepybrett 3y agoexternal, not every vendor will do this but if you are big enough and they are big enough it never hurts to ask.
- captn3m0 3y agoYeah, we did do this when we got large enough for a shared slack channel with aws. But for most orgs, just having this piped to your alerts channel is good enough.