> “I’m sorry, I can’t tell you any more than this, but all your services should be back up pretty much exactly 12 hours after they went down.” ...and this part

> “I’m sorry, I can’t tell you any more than this, but all your services should be back up pretty much exactly 12 hours after they went down.” ...and this part is why I don't love Apple. Don't get me wrong; calling a number is the lowest-friction fix for most people. But if I can't know why things broke, I can't feel comfortable doing things 'like normal' again. The lack of transparency when things go wrong is the worst part of dealing with companies like Google, for me.