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Adding further: many banks make it difficult or impossible to opt out of overdraft programs. I had to have a huge argument with my local rep. She kept insistin
by KennyBlanken 3y ago
Adding further: many banks make it difficult or impossible to opt out of overdraft programs.
I had to have a huge argument with my local rep. She kept insisting "what if there isn't enough money to cover the transaction?" and did not seem to understand that it was perfectly acceptable to me for such a transaction to fail, rather than succeed and incur a substantial fee.
- hobs 3y agoTo anyone reading this, you often need to write a letter to the bank. I was quite irritated at the time and made the bank manager give me a piece of paper which he then accepted as a "letter". Don't get me started on the level of irritated you need to get a bank manager to void protocol, lol.
- webninja 3y agoYes, especially at the big banks. Either they became big by making more money charging fees or they stopped caring about their customers because they’re too big to care. Smaller online banks & credit unions typically don’t have any fees now.
- switch007 3y agoShe very likely understood but was just under immense pressure from her boss. The same play dumb routine was very common here in the UK too. They made a ton of money on overdraft fees until 2020 when the law banned the outrageous fees.