I find that the AI is better at prioritization and triage than the human support. But then, for some reason, whenever support fails to read their tickets, they

I find that the AI is better at prioritization and triage than the human support. But then, for some reason, whenever support fails to read their tickets, they just dump the ticket on to my queue. So I could just be being salty, or seeing fewer misses because the ai is better at failing the triage.