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Some of these claims about the danger of Groupon refunds are exaggerated. For many deals, Groupon simply does not grant refunds, so customers need to be sure t
by nextstep 15y ago
Some of these claims about the danger of Groupon refunds are exaggerated. For many deals, Groupon simply does not grant refunds, so customers need to be sure they can use the deals they buy.
But, I still think that Groupon will fail, maybe when they run out of enough new vendors to partner with.
- gojomo 15y agoI can confirm the 'Groupon Promise' isn't what it seems to be. Even after Mason blogged that there was no need to sue Groupon for violating state expiring-gift-card laws, because people with expired groupons could always just use 'the Groupon Promise' for a refund, Groupon refuses to give refunds on expired groupons. That may save them a bit on refunds, but it creates pissed-off customers who won't be fooled again. I'd bought 4 groupons before I discovered the Groupon Promise was a lie, and none since. (And I don't mind companies having tough return policies if that's what's required in their particular business. But I mind a company pretending it's got a liberal return policy – touting it front-and-center, getting free publicity from it, using it to spin coverage of legal problems – when it really doesn't.)