> - Engagement surveys captured staff feeling fatigued and under resources at entire org level This smells like an organizational failure. First, the survey do

> - Engagement surveys captured staff feeling fatigued and under resources at entire org level This smells like an organizational failure. First, the survey doesn't tell if the tech staff suffered fatigue, because it was organization-wide. Second, the Executive Leadership Team has 5 people. Just the executive leadership. The Council itself has 9 members. I shudder to think how many (indirect) managers the 4 tech staff has to report to. Third, if there is a problem in your organization, you won't find it with a bloody survey. Those just exist to satisfy KPIs. Fourth, if there is a problem in a small team, that is fairly easy to locate. but if their manager doesn't know, or can't change it, something is wrong in the organization. Fifth, if there is a problem in a critical team, the organization as a whole has failed. This won't be solved by outsourcing. If anything, placing critical employees at a distance creates more problems than it solves.