I'm saying that based on the text in the submission there are numerous red flags that they are touting as 'open source' features that would makes me skeptical o

I'm saying that based on the text in the submission there are numerous red flags that they are touting as 'open source' features that would makes me skeptical of buying their product based on my general experience purchasing CRM systems. It sounds like they want you to pay for developers to help develop their unfinished crm system and the benefit you will receive is the crm system will be completely customized for your business. Personally, my experience is that large software like CRM can be very very expensive and very very risky in the sense that you become dependent on the people you hire for it and those people can start out or become very very expensive. But most developers I know many of whom are on hacker news believe they can churn out a CRM quickly all they need is javascript, a server and a database.