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> I'm guessing they receive a high volume of support requests and are understaffed. No, the reason is that there's no penalty for the behavior you just witness
by Nextgrid 3y ago
> I'm guessing they receive a high volume of support requests and are understaffed.
No, the reason is that there's no penalty for the behavior you just witnessed, so it's more profitable to stonewall victims in hopes they go away, and only refund when the authority actually forces them to, which only happens in a small percentage of cases where the fraud victim actually escalates their complaint to the relevant authority.
Imagine if shoplifting by the common man was treated the same way - you can shoplift all you want and the worst-case scenario is that you'll have to give the goods back if the police actually catches you.
- lakomen 3y agoThat's what I thought too, but I'm giving them the benefit of the doubt. If that was organized, that would be quite the scandal.
- Nextgrid 3y agoIt's organized by incompetence, so that they have plausible deniability. Just that none of that incompetence ever gets addressed like it would if it was around their profit center for example. Airlines do the same when it comes to compensation claims.
- midasuni 3y agoThat is how shoplifting works. Except the police will never catch you.
- Nextgrid 3y agoBut when they do catch you it generally results in consequences beyond giving the stolen goods back. TLDR: don’t shoplift, instead make a company and defraud consumers. It’s more profitable and less risky at the same time!
- midasuni 3y agoMajority of shoplifters that are caught (a tiny number) have nothing more than maybe giving the goods back. Same with bike thefts.
- Nextgrid 3y agoYou do at the very least end up with a criminal record which might hurt future job prospects and increases the sentence if you're caught again.