5 ms·

Why does Google support consist of clueless 'product experts' who offer no support at all, ever? I've never seen a more useless support channel, it's insulting

Why does Google support consist of clueless 'product experts' who offer no support at all, ever? I've never seen a more useless support channel, it's insulting. I'd honestly rather them just say they offer no support at all, as it would save a lot of time and frustration.

gbil 3y ago
These are most probably not google employees just people who like to "help" and get such titles for their posts resulting in a skewed persception of support without the company paying them which is a "win-win" situation (???) the issue in the specific thread is the lack of common sense, so I buy a device and I can't travel with it ? a mobile phone that is not a gun. These are answers that could be attributed easily to a low-mid level chatbot
- iforgotpassword 3y ago
  Yes this. Like a blast from the past, the 2000s with arrogant mods on vbulletins and phpbbs who were proud of their titles and Postcount. Say what you want about Reddit, but their implementation of karma improved that situation by so much. "It's impossible to say what the issue here is" like wtf
- bubblethink 3y ago
  >which is a "win-win" situation All these company support websites are so bad that people have been trained to ignore them in google search results, and hence they go directly to stackoverflow or reddit where real humans interact. Not seeing how anyone wins in this model. MS also has this issue. If you ever google for windows problems, the stuff on any microsoft.com domain will be utter garbage with clueless people talking over and over about things like clearing the cache or rebooting the machine with a paragraph long boilerplate that will ask for upvotes.
  - gbil 3y ago
    I put it in quotation marks exactly because it is really the opposite of a win-win situation. It provides the sense of official support while in the majority of more complicated issues it just increases entropy and frustration
exmadscientist 3y ago
At least this Product Expert's replies, if you can translate Helldesk to English, had the clear meaning of you're totally screwed by our dumb policy, but I'm not allowed to just _tell_ you that outright, so let me try and say it passively. Who knows if that's what they really meant (the Helldesk language is nothing if not deniable), but it's interesting to note!
wolpoli 3y ago
It's frustrating because the poster was basically asking if the Wifi of the Pixel 7 was disabled when it is in certain country, but the 'product expert' kept hiding behind the fact that it is currently in an unsupported country without answering the original question.
sdflhasjd 3y ago
> I've never seen a more useless support channel The Apple support forums are the same. Full of self-righteous fanboys and broken or irrelevant links to "documentation". I think there's only one real Apple employee that actually makes an effort to answer questions.
g232089 3y ago
You should see the Microsoft forums then. User: Hey guys I get error 2389042 when using Windows Update. Pradeep Chadurniyaad: I'm here to help you sir. Have you tried to format Windows?
- hulitu 3y ago
  The majority of people giving stupid answers on Microsoft's servers have American names.
  - adave 3y ago
    But then their hidden stereotypism wouldn't work.
- LorenDB 3y ago
  No, it's more like this. User: Hey guys I get error 2389042 when using Windows Update. Pradeep Chadurniyaad: Hello, I'm am independent advisor and I would like to help you today. Have you tried to format Windows? If this answer was helpful, please mark it as the solution. Pradeep Chadurniyaad, Independent Advisor Et Al
- reisse 3y ago
  Nah, Microsoft forums go like this User: Hey guys I get error when trying to activate my Windows Pradeep Chadurniyaad [Verified Answer]: Please use this script /link to illegal KMS activator/. So they're actually useful.

gbil 3y ago

These are most probably not google employees just people who like to "help" and get such titles for their posts resulting in a skewed persception of support without the company paying them which is a "win-win" situation (???) the issue in the specific thread is the lack of common sense, so I buy a device and I can't travel with it ? a mobile phone that is not a gun. These are answers that could be attributed easily to a low-mid level chatbot

iforgotpassword 3y ago
Yes this. Like a blast from the past, the 2000s with arrogant mods on vbulletins and phpbbs who were proud of their titles and Postcount. Say what you want about Reddit, but their implementation of karma improved that situation by so much. "It's impossible to say what the issue here is" like wtf
bubblethink 3y ago
>which is a "win-win" situation All these company support websites are so bad that people have been trained to ignore them in google search results, and hence they go directly to stackoverflow or reddit where real humans interact. Not seeing how anyone wins in this model. MS also has this issue. If you ever google for windows problems, the stuff on any microsoft.com domain will be utter garbage with clueless people talking over and over about things like clearing the cache or rebooting the machine with a paragraph long boilerplate that will ask for upvotes.
- gbil 3y ago
  I put it in quotation marks exactly because it is really the opposite of a win-win situation. It provides the sense of official support while in the majority of more complicated issues it just increases entropy and frustration

exmadscientist 3y ago

At least this Product Expert's replies, if you can translate Helldesk to English, had the clear meaning of you're totally screwed by our dumb policy, but I'm not allowed to just _tell_ you that outright, so let me try and say it passively. Who knows if that's what they really meant (the Helldesk language is nothing if not deniable), but it's interesting to note!

wolpoli 3y ago

It's frustrating because the poster was basically asking if the Wifi of the Pixel 7 was disabled when it is in certain country, but the 'product expert' kept hiding behind the fact that it is currently in an unsupported country without answering the original question.

sdflhasjd 3y ago

> I've never seen a more useless support channel The Apple support forums are the same. Full of self-righteous fanboys and broken or irrelevant links to "documentation". I think there's only one real Apple employee that actually makes an effort to answer questions.

g232089 3y ago

You should see the Microsoft forums then. User: Hey guys I get error 2389042 when using Windows Update. Pradeep Chadurniyaad: I'm here to help you sir. Have you tried to format Windows?

hulitu 3y ago
The majority of people giving stupid answers on Microsoft's servers have American names.
- adave 3y ago
  But then their hidden stereotypism wouldn't work.
LorenDB 3y ago
No, it's more like this. User: Hey guys I get error 2389042 when using Windows Update. Pradeep Chadurniyaad: Hello, I'm am independent advisor and I would like to help you today. Have you tried to format Windows? If this answer was helpful, please mark it as the solution. Pradeep Chadurniyaad, Independent Advisor Et Al
reisse 3y ago
Nah, Microsoft forums go like this User: Hey guys I get error when trying to activate my Windows Pradeep Chadurniyaad [Verified Answer]: Please use this script /link to illegal KMS activator/. So they're actually useful.