But if you don't have 24/7 Operations coverage then you probably aren't really able to run fully reliably all the time anyway. And that is perfectly OK and norm

But if you don't have 24/7 Operations coverage then you probably aren't really able to run fully reliably all the time anyway. And that is perfectly OK and normal for smaller and newer businesses. They just need to stop kidding themselves that they can operate at that level by exploiting their dev team.