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Walking into Walmart now, if I see I've got to self checkout, it means I usually only get what I absolutely need. For my shopping habits (shop til the cart is
by beerandt 3y ago
Walking into Walmart now, if I see I've got to self checkout, it means I usually only get what I absolutely need.
For my shopping habits (shop til the cart is full), that means I purchase maybe only 5-10% of what I'd normally spend on such a trip. That's an inefficient trip to me.
And I was one of those people who would wait for a worker to ring me up, no matter how long the line.
Now that you can't even count on the tobacco/alcohol lane to be open, they've successfully forced me to change my shopping habits.
Changing shopping habits is usually the holy grail of retail marketing, butin this case it can't be the direction they want to encourage.
I know I'm not every shopper, but the more a person typically buys/spends per trip, the more likely they are to see self-checkout as a hassle (more work/ takes longer), and more likely they are to eventually reduce their per-trip item count.
- novia 3y agoYour comment has me thinking of the time during the pandemic when there were supply chain issues and Amazon was trying to find ways to encourage people to buy less stuff for once. I wonder if we are still having issues on the supply side and these changes like limiting store hours and forcing people into self checkout are actually ways of applying a short term patch.