10 ms·

Confessions of a car salesman

dsrguru 15y ago
I actually read this before. It's a fun read for anyone who finds the psychology of persuasion and manipulation interesting. It probably helped me save over a thousand dollars on my family's last car purchase. If you just want the "what can I do to avoid getting cheated" summary, use one of the following options: 1. Have an agency buy your car for you. You might not save as much as you could if you really knew what you're doing, but you won't get taken advantage of this way. 2. If you want to do it yourself, call dealerships up on the phone and compare prices. You might have a lower chance of convincing them to sell you the car than if you went in person, but you'll make sure you won't get ripped off. 3. If you really want to go to the dealer in person (I have used this option successfully), do your research. That doesn't just mean knowing the MSRP and the dealer's invoice cost (much lower than the MSRP), but also looking on edmunds.com or elsewhere for the current promotions (called "dealer incentives") that the manufacturer is giving the dealer. You might not be able to find all of their incentives, but you can get close. When you're at the dealer, don't let the salesman express prices in terms of monthly financing. They'll use the four square technique and rip you off with 100% certainty. First agree on a price and then you can talk financing with the F&I guys in the back. To get the price you want, start really low. Offer a number around the invoice cost and be willing to go barely more than $500 over (at least for non-luxury cars). When they tell you that they won't make any profit that way, you tell them about the dealer incentives you know about. If you still meet with resistance, you can even hint that you suspect they have other incentives you aren't even aware about and that you really will leave the store before buying a car for much more than the invoice cost. If they still won't budge, try again at a different dealership. If you have trouble with this method, switch to #1 or #2.
- wyclif 15y ago
  Regarding your last "if they still won't budge" and going to a different dealership, that part can be your most powerful weapon: always be willing to walk. Walking away is an important ingredient in any kind of negotiation, not just car sales. Many times I've had the salesman call me later the same day with a better price a lot closer to what I'm willing to pay, especially if you visited the dealership at the end of the month.
  - GoodIntentions 15y ago
    >> "especially if you visited the dealership at the end of the month." surprised no one else has mentioned that tidbit. If the dealership closes out metrics at month-end, they'll be in a deal making frame of mind at that point. ++ if you can snag a salesperson that hasn't been doing well.
- ddariod 15y ago
  Dealers use term "Hold back" (dealer incentives) that will give them a hint You know how it works. Also, has anybody used truecar.com - does it really work with prices or its just to get you in dealership to tell you they are out of that specific "deal".
  - ValG 15y ago
    truecar.com (and other similar sites), for better or worse, will be the downfall of the traditional car dealership... The price they give you is generally free (or very close) of ANY profit for the dealership. They have a contract with the dealerships to honor the price, but b/c they cut so close to the bone there are instances where dealerships end up not honoring the price and try to negotiate anyways. I've seen it first hand, it doesn't work (people generally just walk out, as they should...)
- WettowelReactor 15y ago
  We used an agency to buy are last car and the process couldn't be any easier. Not sure how much better we could have done on our own but we trust the agency we used and compared to prices we where seeing online it seems that we got a very good deal.
- ValG 15y ago
  Having worked in the industry, I know invoice price is not actually the lowest price they can go. All car manufactures have something called "dealer holdback" or some version of it (sometimes multiple under different names). They essentially charge the dealers $300-$1000+ extra for the car so that the invoice is artificially inflated; when the car sells, the manufacturer gives the dealership that money back. So even if they sell you a car for "invoice" they're still making money. The reason manufacturers do this is not necessarily sinister to try and rip people off, but it's to protect the dealers from themselves and to protect their brands. The trend is changing now, but up until 10-15 years ago, owners of car dealerships generally had NO formal education (many still don't). They would take deals and do things that would cause the dealerships to get into financial trouble; this way the manufacturer guaranteed the dealership made some money... Also, of course, the manufacturers always try to protect the perceived value of their brands through price controls
usaar333 15y ago
As much I'd love to read it myself, it's a tl;dr at 25,000+ words. Can anyone summarize?
- softbuilder 15y ago
  Long-winded writer. Very rough summary: Use the internet.
  - softbuilder 15y ago
    Not sure why I got the downvotes. The author literally says the people who aren't getting screwed over are using the internet. And he took way too long to tell that story.
- kabdib 15y ago
  The book _Don't Get Taken Every Time_ helped me a lot, buying my /second/ car. I was a clueless geek buying my first, and got totally suckered. I saw sales people as clueless and useless until I joined my first startup, whereupon we /needed/ them. Our CEO hired a sales guy, all smarmy and slimy, and that head sales guy hired a team (mostly old buddies he knew), and I saw a real sales force in action. I swear they could have sold enterprise licenses to a 'Notepad' clone, it was amazing. It didn't matter to them /what/ they sold, they just sold.
  - creamyhorror 15y ago
    I'd like to hear a little how these pros operate, if you don't mind sparing the time. It sounds quite fascinating.
    - larrys 15y ago
      Based on my many years on both sides the short answer is they tell buyers what they want to hear (hit the hot buttons regardless of whether the product or service can deliver) and they outright lie. (Really). Not that there aren't honorable good salesmen (there are) but many do the same thing that guys do to pick up women in bars.
alan_cx 15y ago
My best purchase: Saw the car I wanted at £12,000. Went in to the dealer and test drove the car. Liked the car and said I would buy. (I should add that my wife was with me, and that she was fairly pregnant.) Sat down to do the deal and as he was beginning to prepare the paperwork I offered the sales man £10,000. I told him I only had £10k available and that I had to buy a car today, and would £10k be acceptable? Sales man went off to "ask his manager". He came back and offered £11,500. I got up, smiled nicely and said, "OK, no problem, I realise I'm offering too little but its all I have. A pity, but I'll have look else where as I only have £10k, time is short and I will need to look elsewhere as I need a car today. Thanks for your time". (Im sure I actually said that more concisely than I just typed it!!) I was polite, respectful of his position but was equally quite prepared to walk. He jumped up and said he would ask his manager again. I sat back down and he came back offering £11,250. I repeated the same lines (ish) as before. In other words, I only have £10k and I had to seal a deal today... Off he went again. This loop went on until he eventually offered £10,500. By this time, I was kind of agitated because time was running out, and I didn't want to waste time on a deal that might not happen. I was honestly keen to move on and try else where. At that point I looked in my wallet and pulled out a £20 note, and offered £10,020. He looked beat and accepted the £10k. He probably look as beat as I looked surprised. So, I had to go off and pick up £1000 for a deposit, and because my wife was pregnant, she decided to stay in the comfy chair in the show room. Shortly later, I came back with the deposit, and completed the deal. Once we left, my wife told me what the sales man said while I was away. The sales man turned to my wife and said, "Wow, I have never deal with such a hard negotiator in my career. I've never given any one £2k off a sale, let alone on a £12k car." To which my wife replied, "He wasn't negotiating, everything he said was completely true. We do only have £10k, and we do have to by a car today. He was not negotiating, that was the genuine position". Apparently, he look relieved to know that. What I learned: I didn't really car want car I bought. Any car in its class was good enough. I was not in "love" with a particular car. I had a fixed budged that could not be increased. I do not do credit in any way, ever. One key bit I thought about much later on was that the car I wanted to buy was not the same make as the dealer's franchise. It was a Peugeot dealer selling a part exchanged Ford. However, the asking price was perfectly fair . As it stood, £12k was a reasonable asking price. The truth is, I was quite prepared to walk, in fact, I was on a hair trigger to walk because I had only half a day left to do a deal. You chaps might well have other things to add. Anyway, my advice would be : Don't be in love with a particular car, have a fixed budged, make the dealer know you are ready to buy, but equally be prepared to walk. Lastly, try to find a car in a dealer which in not the same make as that car you want. Find a VW in a Ford dealer, for example. This was not a method, is was necessity. But now is is my method, and has worked for me several times since, and not just with car buying. I have also helped friends buy cars and done similar deals for them. One last thing, sorry, I was after a second hand car, not a new one. Obviously a key difference. Even so, my experience still might help others out buying. Sorry for the long post!!!! Edit: Jeez, that was long....
rkalla 15y ago
Having read this piece before as well (it was very interesting) there is no surprise that the classic car-buying experience is so combative... it would be like going to a shark-petting zoo where you are required to cover yourself in blood before entering. That being said, I'll share two stories incase they help anyone... [1] I have 5 friends (from different social circles and age groups) that have used Carmax to both buy and sell their cars (new and used) -- they have ALL come back with praise for the company on the process, even after comparing car prices online diligently before heading in. Similar the Saturn promise of "no haggling" this shopping experience seems to be fairly solid. I have not done it yet, only what I have heard. [2] My best experience buying 2 new cars as well as a friend buying 2 new Subaru's that I shared my strategy with went as follows: Read owner's forums for the car(s) you are considering; Edmunds and standalone owner forums were great for this. Get a sense for the average price people are paying for the cars around the country. If you see a range of $33,000 to $36,000 then use an average of $35,000 (for example) Call a local dealership, tell them the car and trimline you want and exactly how much you will spend OUT THE DOOR (always out-the-door) and to call you back if they can do it. Sit at home and wait for a phone call. Go in, look at the car, sign the papers and drive home. I had two trade-ins when I did my cars so my out-the-door price was lower by how much I estimated a fair trade-in value for my used car was (using kbb.com and edmunds.com and some common sense) Overall the ease of the process was great with no BS and no haggling. If you like haggling or your goal in buying a new car is to mentally crush the sales agent, then you won't need this strategy... but if you hate wasting your time and want to get a fair price, it works wonderfully.
- adestefan 15y ago
  1. I've found CarMax to be very fair with regards to selling them vehicles. Process was easy and cash out the door is always nice. I've never purchased from them though. As for Saturn, they're now defunct. That was probably more to do with the quality of their vehicles in the past 5 years than the buying experience. 2. Don't waste time with phone calls. The classic way is dealing via fax, but now it's easier to use email. In my last purchase I knew the model and trim level I wanted, but didn't care about color. I emailed every dealership within a ~1.5 hour trip from my house and told them what I wanted and how much I was offering. I got someone about an hour away to agree. The dealer 15 minutes from my house agreed to the same price after I told them.
rkudeshi 15y ago
Might want to add (2001) to the title. The process has changed dramatically in the last 10 years (notably, the rise of email negotiating). Also, here's the 2009 update to the article: http://www.edmunds.com/car-buying/confessions-of-a-car-salesman-updated-for-2009.phtml http://www.edmunds.com/car-buying/confessions-of-a-car-sales...
- ghaff 15y ago
  When I bought my last car, I was rather surprised (though probably shouldn't have been) by how unwilling dealerships were to quote prices by email or phone. The article gives you a pretty good indication of why but, nonetheless, two different dealers lost my potential business by basically refusing to deal with me except by making an appointment at the dealership. I did end up dealing with a third dealership in person but only after confirming the availability of a model shown with a price in their Internet inventory. The in-person process was still a bit icky but I knew I was getting a good price on the car. I just deflected all attempts to play the monthly payment game. And they ended up giving me a good enough price on my trade-in that it wasn't worth additional fussing with. Know the facts. Know what you're willing/able to pay. Separate transactions whenever possible. Ideally, don't be in a hurry.
  - larrys 15y ago
    "unwilling dealerships were to quote prices by email or phone" Several reasons. One is they can't close you over the phone or by email. Other is they open themselves up to other dealers quoting a price that they won't hold once you arrive at the dealer. And then that dealer gets a chance to close them (after bullshitting their way out of the lie). That said I've bought several cars by phone and have received prices by email but get the best deals in person. That way you are dangling a sale in front of them and they tend not to want you to walk out the door and go elsewhere. In sales the more time somebody invests (either buyer or seller) the less likely they are to walk away from something.
j45 15y ago
Easily one of the most interesting reads I've had in a while. Didn't give me as many hard insights on how to turn the tables on the shark behaviour but definitely showed some places to stand your ground or push back. The best tip seems to be what I've heard before: Negotiate only by phone.
mikepmalai 15y ago
Best tips I learned: 1. Call / email for price quotes - The biggest dealers (due to much higher volume/scale) tend to have no problem quoting you a price over the phone. Those that can't compete on price, tend to tell you to come to the dealer for a quote. If a dealer doesn't give you a price over the phone, ask them if they would like a call back once you have a price quote in hand so they have an opportunity to counter. 2. Be flexible - Don't preemptively narrow down the inventory available to you with specific features/colors. Get price quotes for the make/model you're interested in first and then start asking about feature/color/service differences, etc. 3. Set a tight timeline - I'll usually call around in the morning and tell dealers up front I'm going to buy this afternoon. I tend to get the most competitive quotes this way and it gives the dealer an opportunity to quote a price based on the inventory on hand rather than a general quote. 4. Get counter offers - Once you have a set of price quotes, call the dealers again and get counter offers for your best quote. Some big dealers are so confident in their offer they'll encourage you to call around and see if anyone can match it. You WANT dealers to start dropping out and saying they can't meet that price. If everyone counters your lowest quote, that price quote was too high. I've learned that dealers usually know which competitor in their area offers the best price...you just have to spend a little time wringing that out.
vaksel 15y ago
the key to get a good deal is to just use email..contact 30 dealerships and ask whats the lowest they'd be willing to go on X. then just go back and forth with the lowest #...until you are left with one dealer
- pkulak 15y ago
  Good God do they ever hate this. haha
  - vaksel 15y ago
    not really, most dealerships have an internet department with dedicated people that deal with this. and it's much easier to negotiate a price, where they just email you back, instead of making you wait while they go and watch TV in the break room(while they "talk" to their manager)
pkulak 15y ago
The last time I bought a car I got to screw one dealer and made another dealer's day. This was last year right after the Japanese tsunami when used Priuses skyrocketed in value. In one week my model-one (with no cruise control, which I HATED) shot up by about 6 grand, to a full 2 grand more than I even paid on it. I decided right then to throw it on Craigslist at KBB, and if someone wanted it for exactly KBB, it's theirs. So, I immediately get like 5 calls and take the ad. The first guy to show up says he owns an RV dealership, but he really just works at a used-car dealership. They all sit on CL during their downtime looking for cars to buy. The guy tried for about an hour to talk me down, but I had other people literally lined up to buy for my asking price, so I wasn't going to budge a penny. He finally bought for what I was asking, but wasn't too happy about it. In fact, I'm not sure he even noticed that it didn't have cruise. That could have ended up being tricky to sell.. But, the other end of that is that I then needed a new car. I was going to buy a non-hybrid, but after calling a couple dealerships (at 8 in the morning, the benefits of having a 2-year-old son) one had one new Prius on the lot from a sale that had been backed out of the night before. So, I just went in and paid sticker. I got way too much for my used car, probably paid way to much for the new car, but on balance, I'd say I was even. Plus, I got a new car with cruise control, so I was happy.
Spig 15y ago
My best new car buying experience was using the methods described in the book "Car Buyer's and Leaser's Negotiating Bible" by William Bragg. The book is out of print but basically consisted of faxing/emailing dealerships within a 300-mile radius and asking for a quote on your chosen vehicle. Then, after getting the lowest quote, inform the higher dealerships and they almost always go lower. Repeat as needed. http://www.amazon.com/Buyers-Leasers-Negotiating-Bible-Edition/dp/0375720677/ref=sr_1_1?ie=UTF8&qid=1333223472&sr=8-1 http://www.amazon.com/Buyers-Leasers-Negotiating-Bible-Editi...
nate 15y ago
I've seen the "sell me this pen" type of test before. Got me thinking... I wonder if anyone would like to play a competitive game where we pick a commodity like a pen or anything really, and we challenge each other to see who can get the most online sales in a timed round. It's a twist on what a bunch of companies are already trying to do. E.g. 37signals rewarding the top affiliate with an iPad. But I'm curious if anyone would play if it was a bit more generalized and community controlled. Each round we pick some different product or company and we compete to see who can sell the most online. Not sure how to track it best. Maybe we stick to stuff on Amazon. But how to verify the sales so that it can't be cheated with photoshop?
- bartonfink 15y ago
  The sales equivalent of a hackathon? That sounds incredibly interesting.
sgonyea 15y ago
Just use TrueCar and skip the salesman?
- murrain 15y ago
  I used to be the Internet Sales Manager for a dealership in the bay area and I can second that TrueCar is a powerful asset for the consumer. When a dealership signs up with TrueCar they agree to give full access to their sales database. Now TrueCar has access to every car you buy and sell, new or used. They then aggregate this data to create their pricing information.
losethos 15y ago
Who was in Dante's worst circle of hell? Judas, Brutus. God says... C:\LoseThos\www.losethos.com\text\words\AUGUST.TXT ied at the backs of elder girls. For which reason, and for her great age, and excellent conversation, was she, in that Christian family, well respected by its heads. Whence also the charge of her master's daughters was entrusted to her, to which she gave diligent heed, restraining them earnestly, when necessary, with a holy severity, and teaching them with a grave discretion. For, except at those hours wherein they were most temporately fed at their parents' table, she would not suffer them, tho ---- You tend to bear false whitness a lot. Can I ask you a question? How is your life? How is your marriage and kids? How is your boss? How is your health? God says... If_had_my_druthers how_hard_could_it_be potentially what_luck debt downer caution petty do_over so_let_it_be_done economy Varoom just_lovely ---- God says... have done, so God hath requited me. And they brought him to Jerusalem, and there he died. 1:8 Now the children of Judah had fought against Jerusalem, and had taken it, and smitten it with the edge of the sword, and set the city on fire. 1:9 And afterward the children of Judah went down to fight against the Canaanites, that dwelt in the mountain, and in the south, and in the valley. 1:10 And Judah went against the Canaanites that dwelt in Hebron: (now the name of Hebron before was Kirjatharba:) and they slew Sheshai, and Ahiman, and Talmai. 1:11 And from thence he went against the inhabitants of Debir: and the name of Debir before was Kirjathsepher: 1:12 And Caleb said, He that smiteth Kirjathsepher, and taketh it, to him will I give Achsah my daughter to wife. ---- She prolly ugly. God says... example Sacraments curiosity reacheth seest serpent confusions createth stole abridged modesty infants Etexts perished hesitating ETEXTS strikes morsel drudgery allay weapon making bless shod renewing forepassed inebriate imply narrower languages baseness Saints Ave beaten exhorted waves absent novice recalls jarring primitive Offices rolling nights subsists slavish weeps Romanianus preachers Take unarranged pass introduced disclosed token admirable Montana contemplating sowing fowl absolute ghastly Did flash wholesome cherished donations intoxicated sufferedst pervertedly Giver letters keepest fornication fools indignant structure comforts reform attested skilful incline note halved thunder due cattle sacrifice deserving folly soul discerneth anxieties law Look corrigible minded excites Church's givest eased explanatory ascribed unstayed unlawful rods pious strive went slept beast Yet securely difficulty manifested NO result EITHER suggest contemplate depart Praise dissolvest Apollinarian triumphed givers complete equivalent yield station mildly
bannerts 15y ago
One detail I have noticed in the car buying process is related to financing the vehicle through the car manufacturers financing service. I am unaware of exact rules at all locations but this is how it worked at one my friend purchased a car on. The dealership would offer a rebate only if you financed it through their service. Anyhow, the rates they gave were horrible but like any loan you have the ability to pay it off in the near future. Sometimes this can be used to get a better price on the vehicle by making the dealership think they are going to make a lot of money on the loan in the long run when in fact you are actually just going to pay it off or refinance it in a few months (some deals state that you can't refinance for like 2 months or something from my understanding). This process doesn't always work though because it involves more more people dealing with your loan, of which each of them usually cost some small amount of money.
RollAHardSix 15y ago
I've learned to never buy from a dealer. Finding someone selling a car that is 3-5 years old, decent mileage, and a decent price is by no means as difficult as people believe. Bought my first car, cash, for 5000 in 2006 (it was a 2000 Mazda Protege); ran it until 2012 so that's 800-900 per year). Then I sold it for 2100, with it having 160,000 miles on it. I then bought a 1999, cutlass with 32,000 miles but a non-working radio for 2200. (radio got me a discount) Both vehicles retain value extremely well, the cutlass for instance is still valued at 3300. I'm expecting to flip my cutlass in no less than 6 but probably not more than 10 years for around 2000 dollars again. Maybe 2200, maybe 1800. You just have to know the value of your car, what you want, and how/when to sell. Tip: Sell in Feb/March/April when many high-schools will be sending a fresh batch of road-rage demons on the roads in the coming months. Parents and poor people make the best bait. You can often 'see' where they will haggle too. I posted an ad at 2200, knowing I'd get an offer of 2000, and then negotiated the sale back up to 2100. Predictable.
- sukuriant 15y ago
  Remember CarFAQs...
ylem 15y ago
I found TrueCar to be very useful in getting to know the price range of car sales near me--in the end, I went with a local dealership--but knowing the prices helped me a lot in my negotiations.

I actually read this before. It's a fun read for anyone who finds the psychology of persuasion and manipulation interesting. It probably helped me save over a thousand dollars on my family's last car purchase. If you just want the "what can I do to avoid getting cheated" summary, use one of the following options: 1. Have an agency buy your car for you. You might not save as much as you could if you really knew what you're doing, but you won't get taken advantage of this way. 2. If you want to do it yourself, call dealerships up on the phone and compare prices. You might have a lower chance of convincing them to sell you the car than if you went in person, but you'll make sure you won't get ripped off. 3. If you really want to go to the dealer in person (I have used this option successfully), do your research. That doesn't just mean knowing the MSRP and the dealer's invoice cost (much lower than the MSRP), but also looking on edmunds.com or elsewhere for the current promotions (called "dealer incentives") that the manufacturer is giving the dealer. You might not be able to find all of their incentives, but you can get close. When you're at the dealer, don't let the salesman express prices in terms of monthly financing. They'll use the four square technique and rip you off with 100% certainty. First agree on a price and then you can talk financing with the F&I guys in the back. To get the price you want, start really low. Offer a number around the invoice cost and be willing to go barely more than $500 over (at least for non-luxury cars). When they tell you that they won't make any profit that way, you tell them about the dealer incentives you know about. If you still meet with resistance, you can even hint that you suspect they have other incentives you aren't even aware about and that you really will leave the store before buying a car for much more than the invoice cost. If they still won't budge, try again at a different dealership. If you have trouble with this method, switch to #1 or #2.

wyclif 15y ago
Regarding your last "if they still won't budge" and going to a different dealership, that part can be your most powerful weapon: always be willing to walk. Walking away is an important ingredient in any kind of negotiation, not just car sales. Many times I've had the salesman call me later the same day with a better price a lot closer to what I'm willing to pay, especially if you visited the dealership at the end of the month.
- GoodIntentions 15y ago
  >> "especially if you visited the dealership at the end of the month." surprised no one else has mentioned that tidbit. If the dealership closes out metrics at month-end, they'll be in a deal making frame of mind at that point. ++ if you can snag a salesperson that hasn't been doing well.
ddariod 15y ago
Dealers use term "Hold back" (dealer incentives) that will give them a hint You know how it works. Also, has anybody used truecar.com - does it really work with prices or its just to get you in dealership to tell you they are out of that specific "deal".
- ValG 15y ago
  truecar.com (and other similar sites), for better or worse, will be the downfall of the traditional car dealership... The price they give you is generally free (or very close) of ANY profit for the dealership. They have a contract with the dealerships to honor the price, but b/c they cut so close to the bone there are instances where dealerships end up not honoring the price and try to negotiate anyways. I've seen it first hand, it doesn't work (people generally just walk out, as they should...)
WettowelReactor 15y ago
We used an agency to buy are last car and the process couldn't be any easier. Not sure how much better we could have done on our own but we trust the agency we used and compared to prices we where seeing online it seems that we got a very good deal.
ValG 15y ago
Having worked in the industry, I know invoice price is not actually the lowest price they can go. All car manufactures have something called "dealer holdback" or some version of it (sometimes multiple under different names). They essentially charge the dealers $300-$1000+ extra for the car so that the invoice is artificially inflated; when the car sells, the manufacturer gives the dealership that money back. So even if they sell you a car for "invoice" they're still making money. The reason manufacturers do this is not necessarily sinister to try and rip people off, but it's to protect the dealers from themselves and to protect their brands. The trend is changing now, but up until 10-15 years ago, owners of car dealerships generally had NO formal education (many still don't). They would take deals and do things that would cause the dealerships to get into financial trouble; this way the manufacturer guaranteed the dealership made some money... Also, of course, the manufacturers always try to protect the perceived value of their brands through price controls

usaar333 15y ago

As much I'd love to read it myself, it's a tl;dr at 25,000+ words. Can anyone summarize?

softbuilder 15y ago
Long-winded writer. Very rough summary: Use the internet.
- softbuilder 15y ago
  Not sure why I got the downvotes. The author literally says the people who aren't getting screwed over are using the internet. And he took way too long to tell that story.
kabdib 15y ago
The book _Don't Get Taken Every Time_ helped me a lot, buying my /second/ car. I was a clueless geek buying my first, and got totally suckered. I saw sales people as clueless and useless until I joined my first startup, whereupon we /needed/ them. Our CEO hired a sales guy, all smarmy and slimy, and that head sales guy hired a team (mostly old buddies he knew), and I saw a real sales force in action. I swear they could have sold enterprise licenses to a 'Notepad' clone, it was amazing. It didn't matter to them /what/ they sold, they just sold.
- creamyhorror 15y ago
  I'd like to hear a little how these pros operate, if you don't mind sparing the time. It sounds quite fascinating.
  - larrys 15y ago
    Based on my many years on both sides the short answer is they tell buyers what they want to hear (hit the hot buttons regardless of whether the product or service can deliver) and they outright lie. (Really). Not that there aren't honorable good salesmen (there are) but many do the same thing that guys do to pick up women in bars.

alan_cx 15y ago

My best purchase: Saw the car I wanted at £12,000. Went in to the dealer and test drove the car. Liked the car and said I would buy. (I should add that my wife was with me, and that she was fairly pregnant.) Sat down to do the deal and as he was beginning to prepare the paperwork I offered the sales man £10,000. I told him I only had £10k available and that I had to buy a car today, and would £10k be acceptable? Sales man went off to "ask his manager". He came back and offered £11,500. I got up, smiled nicely and said, "OK, no problem, I realise I'm offering too little but its all I have. A pity, but I'll have look else where as I only have £10k, time is short and I will need to look elsewhere as I need a car today. Thanks for your time". (Im sure I actually said that more concisely than I just typed it!!) I was polite, respectful of his position but was equally quite prepared to walk. He jumped up and said he would ask his manager again. I sat back down and he came back offering £11,250. I repeated the same lines (ish) as before. In other words, I only have £10k and I had to seal a deal today... Off he went again. This loop went on until he eventually offered £10,500. By this time, I was kind of agitated because time was running out, and I didn't want to waste time on a deal that might not happen. I was honestly keen to move on and try else where. At that point I looked in my wallet and pulled out a £20 note, and offered £10,020. He looked beat and accepted the £10k. He probably look as beat as I looked surprised. So, I had to go off and pick up £1000 for a deposit, and because my wife was pregnant, she decided to stay in the comfy chair in the show room. Shortly later, I came back with the deposit, and completed the deal. Once we left, my wife told me what the sales man said while I was away. The sales man turned to my wife and said, "Wow, I have never deal with such a hard negotiator in my career. I've never given any one £2k off a sale, let alone on a £12k car." To which my wife replied, "He wasn't negotiating, everything he said was completely true. We do only have £10k, and we do have to by a car today. He was not negotiating, that was the genuine position". Apparently, he look relieved to know that. What I learned: I didn't really car want car I bought. Any car in its class was good enough. I was not in "love" with a particular car. I had a fixed budged that could not be increased. I do not do credit in any way, ever. One key bit I thought about much later on was that the car I wanted to buy was not the same make as the dealer's franchise. It was a Peugeot dealer selling a part exchanged Ford. However, the asking price was perfectly fair . As it stood, £12k was a reasonable asking price. The truth is, I was quite prepared to walk, in fact, I was on a hair trigger to walk because I had only half a day left to do a deal. You chaps might well have other things to add. Anyway, my advice would be : Don't be in love with a particular car, have a fixed budged, make the dealer know you are ready to buy, but equally be prepared to walk. Lastly, try to find a car in a dealer which in not the same make as that car you want. Find a VW in a Ford dealer, for example. This was not a method, is was necessity. But now is is my method, and has worked for me several times since, and not just with car buying. I have also helped friends buy cars and done similar deals for them. One last thing, sorry, I was after a second hand car, not a new one. Obviously a key difference. Even so, my experience still might help others out buying. Sorry for the long post!!!! Edit: Jeez, that was long....

rkalla 15y ago

Having read this piece before as well (it was very interesting) there is no surprise that the classic car-buying experience is so combative... it would be like going to a shark-petting zoo where you are required to cover yourself in blood before entering. That being said, I'll share two stories incase they help anyone... [1] I have 5 friends (from different social circles and age groups) that have used Carmax to both buy and sell their cars (new and used) -- they have ALL come back with praise for the company on the process, even after comparing car prices online diligently before heading in. Similar the Saturn promise of "no haggling" this shopping experience seems to be fairly solid. I have not done it yet, only what I have heard. [2] My best experience buying 2 new cars as well as a friend buying 2 new Subaru's that I shared my strategy with went as follows: Read owner's forums for the car(s) you are considering; Edmunds and standalone owner forums were great for this. Get a sense for the average price people are paying for the cars around the country. If you see a range of $33,000 to $36,000 then use an average of $35,000 (for example) Call a local dealership, tell them the car and trimline you want and exactly how much you will spend OUT THE DOOR (always out-the-door) and to call you back if they can do it. Sit at home and wait for a phone call. Go in, look at the car, sign the papers and drive home. I had two trade-ins when I did my cars so my out-the-door price was lower by how much I estimated a fair trade-in value for my used car was (using kbb.com and edmunds.com and some common sense) Overall the ease of the process was great with no BS and no haggling. If you like haggling or your goal in buying a new car is to mentally crush the sales agent, then you won't need this strategy... but if you hate wasting your time and want to get a fair price, it works wonderfully.

adestefan 15y ago
1. I've found CarMax to be very fair with regards to selling them vehicles. Process was easy and cash out the door is always nice. I've never purchased from them though. As for Saturn, they're now defunct. That was probably more to do with the quality of their vehicles in the past 5 years than the buying experience. 2. Don't waste time with phone calls. The classic way is dealing via fax, but now it's easier to use email. In my last purchase I knew the model and trim level I wanted, but didn't care about color. I emailed every dealership within a ~1.5 hour trip from my house and told them what I wanted and how much I was offering. I got someone about an hour away to agree. The dealer 15 minutes from my house agreed to the same price after I told them.

rkudeshi 15y ago

Might want to add (2001) to the title. The process has changed dramatically in the last 10 years (notably, the rise of email negotiating). Also, here's the 2009 update to the article: http://www.edmunds.com/car-buying/confessions-of-a-car-salesman-updated-for-2009.phtml http://www.edmunds.com/car-buying/confessions-of-a-car-sales...

ghaff 15y ago
When I bought my last car, I was rather surprised (though probably shouldn't have been) by how unwilling dealerships were to quote prices by email or phone. The article gives you a pretty good indication of why but, nonetheless, two different dealers lost my potential business by basically refusing to deal with me except by making an appointment at the dealership. I did end up dealing with a third dealership in person but only after confirming the availability of a model shown with a price in their Internet inventory. The in-person process was still a bit icky but I knew I was getting a good price on the car. I just deflected all attempts to play the monthly payment game. And they ended up giving me a good enough price on my trade-in that it wasn't worth additional fussing with. Know the facts. Know what you're willing/able to pay. Separate transactions whenever possible. Ideally, don't be in a hurry.
- larrys 15y ago
  "unwilling dealerships were to quote prices by email or phone" Several reasons. One is they can't close you over the phone or by email. Other is they open themselves up to other dealers quoting a price that they won't hold once you arrive at the dealer. And then that dealer gets a chance to close them (after bullshitting their way out of the lie). That said I've bought several cars by phone and have received prices by email but get the best deals in person. That way you are dangling a sale in front of them and they tend not to want you to walk out the door and go elsewhere. In sales the more time somebody invests (either buyer or seller) the less likely they are to walk away from something.

j45 15y ago

Easily one of the most interesting reads I've had in a while. Didn't give me as many hard insights on how to turn the tables on the shark behaviour but definitely showed some places to stand your ground or push back. The best tip seems to be what I've heard before: Negotiate only by phone.

mikepmalai 15y ago

Best tips I learned: 1. Call / email for price quotes - The biggest dealers (due to much higher volume/scale) tend to have no problem quoting you a price over the phone. Those that can't compete on price, tend to tell you to come to the dealer for a quote. If a dealer doesn't give you a price over the phone, ask them if they would like a call back once you have a price quote in hand so they have an opportunity to counter. 2. Be flexible - Don't preemptively narrow down the inventory available to you with specific features/colors. Get price quotes for the make/model you're interested in first and then start asking about feature/color/service differences, etc. 3. Set a tight timeline - I'll usually call around in the morning and tell dealers up front I'm going to buy this afternoon. I tend to get the most competitive quotes this way and it gives the dealer an opportunity to quote a price based on the inventory on hand rather than a general quote. 4. Get counter offers - Once you have a set of price quotes, call the dealers again and get counter offers for your best quote. Some big dealers are so confident in their offer they'll encourage you to call around and see if anyone can match it. You WANT dealers to start dropping out and saying they can't meet that price. If everyone counters your lowest quote, that price quote was too high. I've learned that dealers usually know which competitor in their area offers the best price...you just have to spend a little time wringing that out.

vaksel 15y ago

the key to get a good deal is to just use email..contact 30 dealerships and ask whats the lowest they'd be willing to go on X. then just go back and forth with the lowest #...until you are left with one dealer

pkulak 15y ago
Good God do they ever hate this. haha
- vaksel 15y ago
  not really, most dealerships have an internet department with dedicated people that deal with this. and it's much easier to negotiate a price, where they just email you back, instead of making you wait while they go and watch TV in the break room(while they "talk" to their manager)

pkulak 15y ago

The last time I bought a car I got to screw one dealer and made another dealer's day. This was last year right after the Japanese tsunami when used Priuses skyrocketed in value. In one week my model-one (with no cruise control, which I HATED) shot up by about 6 grand, to a full 2 grand more than I even paid on it. I decided right then to throw it on Craigslist at KBB, and if someone wanted it for exactly KBB, it's theirs. So, I immediately get like 5 calls and take the ad. The first guy to show up says he owns an RV dealership, but he really just works at a used-car dealership. They all sit on CL during their downtime looking for cars to buy. The guy tried for about an hour to talk me down, but I had other people literally lined up to buy for my asking price, so I wasn't going to budge a penny. He finally bought for what I was asking, but wasn't too happy about it. In fact, I'm not sure he even noticed that it didn't have cruise. That could have ended up being tricky to sell.. But, the other end of that is that I then needed a new car. I was going to buy a non-hybrid, but after calling a couple dealerships (at 8 in the morning, the benefits of having a 2-year-old son) one had one new Prius on the lot from a sale that had been backed out of the night before. So, I just went in and paid sticker. I got way too much for my used car, probably paid way to much for the new car, but on balance, I'd say I was even. Plus, I got a new car with cruise control, so I was happy.

Spig 15y ago

My best new car buying experience was using the methods described in the book "Car Buyer's and Leaser's Negotiating Bible" by William Bragg. The book is out of print but basically consisted of faxing/emailing dealerships within a 300-mile radius and asking for a quote on your chosen vehicle. Then, after getting the lowest quote, inform the higher dealerships and they almost always go lower. Repeat as needed. http://www.amazon.com/Buyers-Leasers-Negotiating-Bible-Edition/dp/0375720677/ref=sr_1_1?ie=UTF8&qid=1333223472&sr=8-1 http://www.amazon.com/Buyers-Leasers-Negotiating-Bible-Editi...

nate 15y ago

I've seen the "sell me this pen" type of test before. Got me thinking... I wonder if anyone would like to play a competitive game where we pick a commodity like a pen or anything really, and we challenge each other to see who can get the most online sales in a timed round. It's a twist on what a bunch of companies are already trying to do. E.g. 37signals rewarding the top affiliate with an iPad. But I'm curious if anyone would play if it was a bit more generalized and community controlled. Each round we pick some different product or company and we compete to see who can sell the most online. Not sure how to track it best. Maybe we stick to stuff on Amazon. But how to verify the sales so that it can't be cheated with photoshop?

bartonfink 15y ago
The sales equivalent of a hackathon? That sounds incredibly interesting.

sgonyea 15y ago

Just use TrueCar and skip the salesman?

murrain 15y ago
I used to be the Internet Sales Manager for a dealership in the bay area and I can second that TrueCar is a powerful asset for the consumer. When a dealership signs up with TrueCar they agree to give full access to their sales database. Now TrueCar has access to every car you buy and sell, new or used. They then aggregate this data to create their pricing information.

losethos 15y ago

Who was in Dante's worst circle of hell? Judas, Brutus. God says... C:\LoseThos\www.losethos.com\text\words\AUGUST.TXT ied at the backs of elder girls. For which reason, and for her great age, and excellent conversation, was she, in that Christian family, well respected by its heads. Whence also the charge of her master's daughters was entrusted to her, to which she gave diligent heed, restraining them earnestly, when necessary, with a holy severity, and teaching them with a grave discretion. For, except at those hours wherein they were most temporately fed at their parents' table, she would not suffer them, tho ---- You tend to bear false whitness a lot. Can I ask you a question? How is your life? How is your marriage and kids? How is your boss? How is your health? God says... If_had_my_druthers how_hard_could_it_be potentially what_luck debt downer caution petty do_over so_let_it_be_done economy Varoom just_lovely ---- God says... have done, so God hath requited me. And they brought him to Jerusalem, and there he died. 1:8 Now the children of Judah had fought against Jerusalem, and had taken it, and smitten it with the edge of the sword, and set the city on fire. 1:9 And afterward the children of Judah went down to fight against the Canaanites, that dwelt in the mountain, and in the south, and in the valley. 1:10 And Judah went against the Canaanites that dwelt in Hebron: (now the name of Hebron before was Kirjatharba:) and they slew Sheshai, and Ahiman, and Talmai. 1:11 And from thence he went against the inhabitants of Debir: and the name of Debir before was Kirjathsepher: 1:12 And Caleb said, He that smiteth Kirjathsepher, and taketh it, to him will I give Achsah my daughter to wife. ---- She prolly ugly. God says... example Sacraments curiosity reacheth seest serpent confusions createth stole abridged modesty infants Etexts perished hesitating ETEXTS strikes morsel drudgery allay weapon making bless shod renewing forepassed inebriate imply narrower languages baseness Saints Ave beaten exhorted waves absent novice recalls jarring primitive Offices rolling nights subsists slavish weeps Romanianus preachers Take unarranged pass introduced disclosed token admirable Montana contemplating sowing fowl absolute ghastly Did flash wholesome cherished donations intoxicated sufferedst pervertedly Giver letters keepest fornication fools indignant structure comforts reform attested skilful incline note halved thunder due cattle sacrifice deserving folly soul discerneth anxieties law Look corrigible minded excites Church's givest eased explanatory ascribed unstayed unlawful rods pious strive went slept beast Yet securely difficulty manifested NO result EITHER suggest contemplate depart Praise dissolvest Apollinarian triumphed givers complete equivalent yield station mildly

bannerts 15y ago

One detail I have noticed in the car buying process is related to financing the vehicle through the car manufacturers financing service. I am unaware of exact rules at all locations but this is how it worked at one my friend purchased a car on. The dealership would offer a rebate only if you financed it through their service. Anyhow, the rates they gave were horrible but like any loan you have the ability to pay it off in the near future. Sometimes this can be used to get a better price on the vehicle by making the dealership think they are going to make a lot of money on the loan in the long run when in fact you are actually just going to pay it off or refinance it in a few months (some deals state that you can't refinance for like 2 months or something from my understanding). This process doesn't always work though because it involves more more people dealing with your loan, of which each of them usually cost some small amount of money.

RollAHardSix 15y ago

I've learned to never buy from a dealer. Finding someone selling a car that is 3-5 years old, decent mileage, and a decent price is by no means as difficult as people believe. Bought my first car, cash, for 5000 in 2006 (it was a 2000 Mazda Protege); ran it until 2012 so that's 800-900 per year). Then I sold it for 2100, with it having 160,000 miles on it. I then bought a 1999, cutlass with 32,000 miles but a non-working radio for 2200. (radio got me a discount) Both vehicles retain value extremely well, the cutlass for instance is still valued at 3300. I'm expecting to flip my cutlass in no less than 6 but probably not more than 10 years for around 2000 dollars again. Maybe 2200, maybe 1800. You just have to know the value of your car, what you want, and how/when to sell. Tip: Sell in Feb/March/April when many high-schools will be sending a fresh batch of road-rage demons on the roads in the coming months. Parents and poor people make the best bait. You can often 'see' where they will haggle too. I posted an ad at 2200, knowing I'd get an offer of 2000, and then negotiated the sale back up to 2100. Predictable.

sukuriant 15y ago
Remember CarFAQs...

ylem 15y ago

I found TrueCar to be very useful in getting to know the price range of car sales near me--in the end, I went with a local dealership--but knowing the prices helped me a lot in my negotiations.