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It's bizarre that article opens using Google as a GOOD example of how to treat users because they practically invented the "users are perpetual beta testers and
by hbn 3y ago
It's bizarre that article opens using Google as a GOOD example of how to treat users because they practically invented the "users are perpetual beta testers and we will never release a complete/stable product" method of software design/releases.
It's what finally pushed me off Android after a decade, and 3 years into my iPhone move, I haven't stopped appreciating feeling respected as a user relative to being in the Google ecosystem. I mean, Apple isn't perfect, but generally redesigns or changes will be announced by a real human at one of their big yearly events. And they seem to be pretty picky about doing that type of thing.
Google services are redesigned, shuttered, re-launched, rebranded, etc on a regular basis. Every new Android update the quick settings are completely redesigned, the settings app is completely redesigned, your messaging app would get redesigns from a Play Store update out of nowhere. Sometimes not even from the Play Store, they started getting into using server-side flags to enable UI redesigns so you open the app one day and it's completely redesigned, open it again the next and it's back to how it was before. Meanwhile I open Messages on my iPhone and it looks pretty much identical to what Steve Jobs demoed at the iPhone reveal in 2007. And the Settings app looks and behaves pretty much like it did on launch too.
Google's approach seems to have become the default among many software companies over the past decade. I really hope people start to catch on with how much of a negative reputation it's gotten them these days and that methodology gets shed.
- ananddtyagi 3y agoThat's fair. I've been using Android for the past 10 years after originally using iPhones, and I definitely agree that it's frustrating how much each OS update changes the UI. I'm actually considering switching back after seeing Apple's more recent OS design updates. I find Google's updates on apps like docs and their work suite are a little more navigable than the Spotify desktop app UI changes, but that's definitely not the case for all their products. It's a good point that they did basically setup the idea of users being "perpetual beta testers". Nice insight!