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It’s not the most reassuring to see deflecting language: “Users are having trouble connecting” “Some customers are encountering various errors” They know exa
by ricardobeat 3y ago
It’s not the most reassuring to see deflecting language:
“Users are having trouble connecting”
“Some customers are encountering various errors”
They know exactly what’s going on, at least superficially via usage metrics, and should be able to quantify it.
- jwestbury 3y agoThis is what happens when performance reviews are tied to outages. I spent over five years at AWS, and even internally we treated the AWS status page as a running joke -- a bunch of us used an extension which just set the level of every outage to one higher than had been posted (i.e., green i/blue diamond was yellow, yellow was red). The problem is, organisational leaders have performance reviews (and bonuses) tied to service health, and they'll avoid declaring outages to avoid looking bad.