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My last hotel booking had offshored their entire customer support system to a 90s style chatbot. Walk the state machine in circles kind of thing. Booking had a
by JonChesterfield 3y ago
My last hotel booking had offshored their entire customer support system to a 90s style chatbot. Walk the state machine in circles kind of thing.
Booking had a real person pick up the phone, know stuff, and fix it. Not a native English speaker but still far more helpful than the software alternative.
- justinclift 3y ago> My last hotel booking ... How long ago?
- JonChesterfield 3y agoCouple of weeks. Picked it by distance from a conference venue instead of on more sensible grounds. Positive experience contacting booking though.