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Bearing in mind that booking.com famously offshored most of their customer support staff last year: https://skift.com/2022/02/11/booking-com-to-eliminate-2700-

Bearing in mind that booking.com famously offshored most of their customer support staff last year: https://skift.com/2022/02/11/booking-com-to-eliminate-2700-customer-service-jobs/ https://skift.com/2022/02/11/booking-com-to-eliminate-2700-c... Seems like that's going as well as everyone except their executive team predicted. ;)

JonChesterfield 3y ago
My last hotel booking had offshored their entire customer support system to a 90s style chatbot. Walk the state machine in circles kind of thing. Booking had a real person pick up the phone, know stuff, and fix it. Not a native English speaker but still far more helpful than the software alternative.
- justinclift 3y ago
  > My last hotel booking ... How long ago?
  - JonChesterfield 3y ago
    Couple of weeks. Picked it by distance from a conference venue instead of on more sensible grounds. Positive experience contacting booking though.