3 ms·

Probably 10 years ago, my brother installed some new RAM in his Lenovo laptop on Christmas day, after which point it refused to turn on - with either the new or

Probably 10 years ago, my brother installed some new RAM in his Lenovo laptop on Christmas day, after which point it refused to turn on - with either the new or old RAM. We contacted Lenovo and they sent someone out to our house about 2 days later to replace then entire motherboard. (They installed the new RAM, and the laptop worked great after that.) It left me with the impression that Lenovo had questionable quality / end-user repairability, but excellent support (as long as it's still under warranty!)

itsoktocry 3y ago
>It left me with the impression that Lenovo had questionable quality I have 5 old Thinkpads, all still operational. Some are now 10+ years old, and have been passed on to children. They've been through hell and still work. They are the toughest laptops I've owned, and they have repair manuals to boot. Nearly everything is replaceable.
amalcon 3y ago
It's interesting because Thinkpads (back when they were IBM branded, but still manufactured by Lenovo) were probably second only to Apple's build quality at the time. Just anecdotally, but these days, I even trust Dell's build quality over theirs.
spondylosaurus 3y ago
"Questionable quality but excellent support" 100% describes my experience. The mobo in my Lenovo laptop has died, like, three times at this point, but they'll send out a technician to my house to replace it within a day or two. ¯\_(ツ)_/¯
pianoben 3y ago
Levono service is the best I've experienced. Anecdotally of course - when my tower PC that I bought in 2019 started crapping out this year, they sent a repair person to my home several times, each time replacing parts without question, including a $4K graphics card (which turned out to be the fix). That warranty is worth its weight in gold and I happily extended it.

3 ms·

Probably 10 years ago, my brother installed some new RAM in his Lenovo laptop on Christmas day, after which point it refused to turn on - with either the new or

by nfriedly 3y ago

itsoktocry 3y ago
>It left me with the impression that Lenovo had questionable quality I have 5 old Thinkpads, all still operational. Some are now 10+ years old, and have been passed on to children. They've been through hell and still work. They are the toughest laptops I've owned, and they have repair manuals to boot. Nearly everything is replaceable.
amalcon 3y ago
It's interesting because Thinkpads (back when they were IBM branded, but still manufactured by Lenovo) were probably second only to Apple's build quality at the time. Just anecdotally, but these days, I even trust Dell's build quality over theirs.
spondylosaurus 3y ago
"Questionable quality but excellent support" 100% describes my experience. The mobo in my Lenovo laptop has died, like, three times at this point, but they'll send out a technician to my house to replace it within a day or two. ¯\_(ツ)_/¯
pianoben 3y ago
Levono service is the best I've experienced. Anecdotally of course - when my tower PC that I bought in 2019 started crapping out this year, they sent a repair person to my home several times, each time replacing parts without question, including a $4K graphics card (which turned out to be the fix). That warranty is worth its weight in gold and I happily extended it.