"Gary Klein studied how firefighters make decisions in the workplace. To his surprise, the firefighters said that they didn’t make decisions at all, as they did

"Gary Klein studied how firefighters make decisions in the workplace. To his surprise, the firefighters said that they didn’t make decisions at all, as they didn’t actively choose between any options. They simply acted and reacted based on their previous experiences without trying to come up with different courses of action. From this study, Klein developed a model, called the “recognition primed decision-making model,” which he claims is used in 90% of all situations, not just in a crisis. Klein’s model consists of two steps: 1. Recognize the course of action that makes the most sense 2. Imagine how this would look in reality"