A VP set a goal to improve efficiency by 10%. The jira team went to work and did their magic. When the fiscal year ended, we had a presentation where it was sai

A VP set a goal to improve efficiency by 10%. The jira team went to work and did their magic. When the fiscal year ended, we had a presentation where it was said that they exceeded expectation. We gained 71 days in productivity, or 19.5%. Yes, there were some changes to jira's workflow, but they completely ignored that the projects we worked on this year were much easier then the last. We built on top of the new system which we had built the year before. The team was more comfortable with the tools now. That's why we were faster. The jira team introduced more ticket statuses which they implied reduced the time tickets spent dormant. Long story short, the uptick in efficiency was a result of building a system then working on the system. But Project management software will take credit because they added some new statuses on tickets. When you keep your eyes on the metrics, you miss forest and the trees.