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“It was [a] no-brainer for me to replace the entire team with a bot,” he said in an interview, “which is like 100 times smarter, who is instant, and who cost me
by iinnPP 3y ago
“It was [a] no-brainer for me to replace the entire team with a bot,” he said in an interview, “which is like 100 times smarter, who is instant, and who cost me like 100th of what I used to pay to the support team.”
This was obviously going to happen, though the amount of pushback I received for the exact observation was less obvious.
The main argument was hallucinations, but I have corrected enough people in customer service to know that the humans are wrong more than the ChatGPT(even 3.5)
- janussunaj 3y agoThe reason humans are wrong is because they are not trained, are paid peanuts, and overworked. Basically they are already being treated like bots. Even a mediocre chatbot with some in-domain training data is fine for their purpose, which is not to maximally help the customer.
- mu53 3y agoI think most of these chatbots are not using chatgpt, but they have just gotten better and better with technology improving and getting refined.