I've been supporting Blackberries since Models 950/957... (second gen) and I've seen this Train wreck in slow motion for the past few years. My blackberry users

I've been supporting Blackberries since Models 950/957... (second gen) and I've seen this Train wreck in slow motion for the past few years. My blackberry users have felt left behind since the launch of the iPhone...and later Android. They've each suffered with several faulty devices... screws that back out on their own.. antennas that disconnect. OS updates that wipe out all their third party apps... phone reboots that take 5 minutes. All the while, RIM touting their superiority without trying to keep pace with Apple or Google.