> It's now them stealing from me They don't really want to steal from you, they just... don't care. They can't be bothered to hire more actual humans for looki

> It's now them stealing from me They don't really want to steal from you, they just... don't care. They can't be bothered to hire more actual humans for looking at cases like this, because that costs money, and no one is making them do it. We went through a similar thing with a bricked Nexus phone with Google (though of course not at this financial scale). Getting attention from a human is like pulling teeth, and eventually they just started handing out refunds no questions asked because they'd rather do that than deal with users.