I replaced the battery of my FairPhone last night. I didn't need to make an appointment. I didn't need to travel. I didn't need to have yet another overpriced

I replaced the battery of my FairPhone last night. I didn't need to make an appointment. I didn't need to travel. I didn't need to have yet another overpriced subscription. I didn't need to do it within business hours. I didn't need to get a massive pelican box of equipment shipped to me. I didn't need to make any expensive deposits. And I didn't need to beg anyone to please please please let me use the thing I bought.