And honestly, I see no problem with that. If I can in-house my customer service or have AI do it better, why would I spend time or money doing anything else?

And honestly, I see no problem with that. If I can in-house my customer service or have AI do it better, why would I spend time or money doing anything else? Not that I don't feel bad for people in developing economies, I absolutely do - they've spent a while and a lot of money trying to master a skill (English language communication) that is now obsolete? That sucks, but it's the way the world works, sadly.