Mandatory arbitration is deeply problematic but that isn't the problem. Some better sources : Katherine V.W. Stone & Alexander J.S. Colvin. (2015). The arbitr

Mandatory arbitration is deeply problematic but that isn't the problem. Some better sources : Katherine V.W. Stone & Alexander J.S. Colvin. (2015). The arbitration epidemic: Mandatory arbitration deprives workers and consumers of their rights (Briefing Paper 414). Economic Policy Institute. https://www.epi.org/publication/the-arbitration-epidemic/ https://www.epi.org/publication/the-arbitration-epidemic/ Sternlight, J. R. (2005). Creeping Mandatory Arbitration: Is It Just? Scholarly Works, 57(280), 1631–1676. - arbitration tends to award lower judgements than the courts - it's harder to find a lawyer as a result (contingency is riskier) - arbitors are not required to follow the law. There is almost no meaningful appeal even for substantive mistakes. - arbitration is more informal and thus less procedural protection - arbitration combined with class action waivers mean that each individually aggrieved person must sign up. There are many other problems and sources but that's a decent start.