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Not to be trite and dismiss the severity of this, buuuuuuut - I never close the car door until I've got all my things. Not that I have the chance to check, bu

Not to be trite and dismiss the severity of this, buuuuuuut - I never close the car door until I've got all my things. Not that I have the chance to check, but - I figure this both signals to the driver that I'm not done yet, and, somewhat prevents them from just driving away - they could, but then they'd have an open door while driving, and people generally don't do that.

kyawzazaw 3y ago
The passenger was going around the other way though, which makes sense as routine human behavior. The driver driving off right away also normal human behavior. But the driver not stopping after the passenger trying all sorts of banging (I know fear for self but doesn't seem like a case this way) is not normal.
- millzlane 3y ago
  That last few Lyfts I have ridden in had drivers that didn't 100% understand the English language. It's very possible they mistook the banging action as something other than "Hey, stop! I've left something in the car."
  - purpleblue 3y ago
    > That last few Lyfts I have ridden in had drivers that didn't 100% understand the English language. It's very possible they mistook the banging action as something other than "Hey, stop! I've left something in the car." This is a horribly racist remark, basically saying that people from other countries are imbeciles with no understanding of basic human behavior. They can't speak English, but doesn't mean they have an intellectual disability and too stupid to understand what "hey stop" means.
    - nullc 3y ago
      That is going a little far, no? Different cultures have different norms. Are you confident none has a "knocking on the window means 'thanks, I'm good to go!'"?
      - singleshot_ 3y ago
        Example: ambulance drivers
    - millzlane 3y ago
      It's only racists if you imagine a race. I was in new york this past weekend and my uber was a similar race to me and did not understand me speaking perfectly normal english with him. I don't think that is a racist statement.
PumpkinSpice 3y ago
The issue here isn't that the driver misinterpreted the situation and took off. It's that they apparently behaved poorly, refusing to return the animal and then dumping it somewhere; and that Lyft customer support was equally unhelpful until the story blew up on Twitter. The tech industry is really plumbing the depths of terrible / non-existent customer service and that's the meta story here, I suppose. Even airlines, insurance, and internet service providers tend to do better - the experience of dealing with them is usually aggravating, but you can generally reach a competent human being after a while. With tech, we basically have a complete disregard for what our users might be dealing with, and the only way to get real help is to make your story go viral on Twitter or Hackernews.

kyawzazaw 3y ago

The passenger was going around the other way though, which makes sense as routine human behavior. The driver driving off right away also normal human behavior. But the driver not stopping after the passenger trying all sorts of banging (I know fear for self but doesn't seem like a case this way) is not normal.

millzlane 3y ago
That last few Lyfts I have ridden in had drivers that didn't 100% understand the English language. It's very possible they mistook the banging action as something other than "Hey, stop! I've left something in the car."
- purpleblue 3y ago
  > That last few Lyfts I have ridden in had drivers that didn't 100% understand the English language. It's very possible they mistook the banging action as something other than "Hey, stop! I've left something in the car." This is a horribly racist remark, basically saying that people from other countries are imbeciles with no understanding of basic human behavior. They can't speak English, but doesn't mean they have an intellectual disability and too stupid to understand what "hey stop" means.
  - nullc 3y ago
    That is going a little far, no? Different cultures have different norms. Are you confident none has a "knocking on the window means 'thanks, I'm good to go!'"?
    - singleshot_ 3y ago
      Example: ambulance drivers
  - millzlane 3y ago
    It's only racists if you imagine a race. I was in new york this past weekend and my uber was a similar race to me and did not understand me speaking perfectly normal english with him. I don't think that is a racist statement.

PumpkinSpice 3y ago

The issue here isn't that the driver misinterpreted the situation and took off. It's that they apparently behaved poorly, refusing to return the animal and then dumping it somewhere; and that Lyft customer support was equally unhelpful until the story blew up on Twitter. The tech industry is really plumbing the depths of terrible / non-existent customer service and that's the meta story here, I suppose. Even airlines, insurance, and internet service providers tend to do better - the experience of dealing with them is usually aggravating, but you can generally reach a competent human being after a while. With tech, we basically have a complete disregard for what our users might be dealing with, and the only way to get real help is to make your story go viral on Twitter or Hackernews.