We were in the first 100 customers to get dsl in STL. It took 1.5 years and escalating to a vice president to get it to work as both a phone line and dsl. Their

We were in the first 100 customers to get dsl in STL. It took 1.5 years and escalating to a vice president to get it to work as both a phone line and dsl. Their billing system was miffed as dsl was commercial. My friends worked there and had oracle access (swbell) and could easily see the mismatch, but couldn't fix it. They ended up giving us our old dialup second phone line for free and dsl for free for 3 years to solve it. Wife also worked for att and dsl was cheap for them except the billing system swore my apt was in another county and would send the installers there constantly. Took 8 months and was only fixed when wife went on a tour of a facility and mentioned it to an engineer and their VP.