I'm disappointed that their embed demo video showed at 360p when I have a fibre connection and shows Spanish when I have English captions selected, but I'm only

I'm disappointed that their embed demo video showed at 360p when I have a fibre connection and shows Spanish when I have English captions selected, but I'm only a little surprised. You might think that when they control both frontends and backends end-to-end that they could do it right. Why should people trust a product from a "web company" that can't play a video properly?