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There seems to be an unstated assumption in the article that every potential customer is worth doing whatever it takes to close the deal. I say no -- knowing w
by PopAlongKid 3y ago
There seems to be an unstated assumption in the article that every potential customer is worth doing whatever it takes to close the deal. I say no -- knowing when to disengage with PITA customers is one of the most valuable business skills to have.
- GuB-42 3y agoIt depends if you are charging for premium service or not. If you want a cheap banquet, the organizer will probably tell you to put all your oranges where the sun doesn't shine. As a budget service provider, his job is to find you the best deal, with streamlined service, a limited number of suppliers and high volume deals, etc... Now if you are going to a luxury service provider, you can essentially ask anything, he will deliver orange juice on the moon if you want to. His job is no longer to find you a good deal, his job is to do whatever it takes to do what you want if you have the money. You will obviously pay a lot more, even for regular service, but that orange juice breakfast should be easy. It reminds me of documentaries about the most luxurious hotels. Like preparing a bridge table in the room of a repeat customer, or one who forgot his passport and they immediately dispatched a chauffeur to bring it to him at the airport. All of that without even being asked. That's what you get when you pay several thousands a night. Part of the price is for being ready to handle any situation.