Yep. I'm otherwise happy to help with things in the middle of the night, but I need the means to actually diagnose and fix it. As it is, the Ops manager is pro

Yep. I'm otherwise happy to help with things in the middle of the night, but I need the means to actually diagnose and fix it. As it is, the Ops manager is probably going to have a stroke due to overwork, and it wasn't for lack of people wanting to help.