Perhaps there is space for a nuanced: - "yes" - "no" - "this is not our specialty but we'll do it within our current relationship for $BIG_ENOUGH" (and then

Perhaps there is space for a nuanced: - "yes" - "no" - "this is not our specialty but we'll do it within our current relationship for $BIG_ENOUGH" (and then you know, actually do it.) - "this is not our specialty but we'll help you hire and manage a specialist so they fit in (for $MODERATE)"