My pixel 4a was unable to place a simple 800 call last week, even after rebooting twice. I was manually entering the number on the dial pad, and the call would

My pixel 4a was unable to place a simple 800 call last week, even after rebooting twice. I was manually entering the number on the dial pad, and the call would never initiate. Finally, I created a dummy contact with the number and then it finally worked. I now have a phone that isn't a phone.