Or worse, I've had someone try and not honor their own free cancelation policy stated on my booking confirmation email when I tried to cancel 2 weeks before I w

Or worse, I've had someone try and not honor their own free cancelation policy stated on my booking confirmation email when I tried to cancel 2 weeks before I was supposed to show up. They went as far as to duck my calls and had to call them from a different number and be very persistent. After that experience I decided that I will only go through platforms for smaller places, which is unfortunate. I'd much rather support them directly.